Banyan Treatment Centers · 1 week ago
Patient Finance Counselor - HYBRID
Pompano Beach, FL
Full-time
Hybrid
Entry, Mid Level
2+ years expBanyan Treatment Centers is seeking a detail-oriented and compassionate Patient Financial Counselor to support their Revenue Cycle Management team. The role involves helping patients understand their financial responsibilities and resolving outstanding balances related to treatment while ensuring professionalism and compliance with regulations.
Addiction TreatmentHealth CareHospital
Responsibilities
Collect patient responsibility payments including deductibles, copays, and coinsurance
Contact patients and/or authorized family members to resolve outstanding balances
Provide clear, compassionate communication to support financial understanding and resolution
Assist patients with setting up reasonable payment plans when appropriate
Quote private pay pricing and explain financial terms as needed
Review and manage accounts receivable (AR) to verify accuracy and ensure balances are worked accordingly
Research and resolve billing inquiries and account questions
Accurately document all actions taken to reconcile balances and support payment resolution
Identify account discrepancies including adjustments, write-offs, overpayments, and refunds
Partner with Intake team to obtain signed financial documentation (Standard Fee Agreement)
Verify and update patient demographics and registration information as needed
Provide professional customer service to patients and insurance representatives
Maintain strict confidentiality of patient and company information
Ensure work is completed in accordance with federal and state regulations, including patient privacy laws
Follow Banyan policies related to corporate compliance, workplace safety, and organizational integrity
Qualification
Required
Associate degree required or equivalent relevant experience
Minimum of 2 years of patient account resolution experience
Strong understanding of insurance benefit terms and patient financial responsibility
Excellent organizational skills, attention to detail, and time management
Ability to work independently and meet deadlines in a fast-paced environment
Strong written and verbal communication skills with a patient-centered approach
Proficiency in Microsoft Office (Outlook, Word, Excel)
Preferred
Bachelor's degree
Behavioral healthcare experience
Familiarity with EHR systems (CollaborateMD, Salesforce)
Knowledge of revenue cycle processes (Behavioral Health)
Benefits
Medical, vision, and dental insurance
Life and disability coverage
A 401(k) with employer match
Paid time off and holidays
Wellness incentives
Employee assistance programs
Company
Banyan Treatment Centers
At Banyan Treatment Center, we are dedicated to helping individuals break free from addiction and mental health challenges through personalized, evidence-based care.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
The Rise Fund
2023-06-02Series Unknown
Leadership Team
John Sory
Chief Executive Officer
Sean Mintz, CFA
Chief Financial Officer
Recent News
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