Caesars Entertainment · 3 days ago
IT Support Specialist I- On-Site
Reno, NV
Full-time
Onsite
Entry, Mid Level
$20/hr - $20/hr
2+ years expCaesars Entertainment is a company that creates extraordinary experiences for its guests. The IT Support Specialist’s role involves ensuring proper system operations and providing technical support for IT equipment, including troubleshooting and resolving issues through various channels.
Food and Beverage
Responsibilities
Respond to help desk requests via phone, email, or other channels; escalate unresolved issues in a timely and effective manner
Deliver first-level technical support across hardware and software platforms, including issue diagnosis, documentation, and resolution
Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken
Applies diagnostic utilities to aid in troubleshooting
Access’ software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Performs other job-related duties as assigned
Qualification
Required
Associate degree in Computer Science or equivalent technical experience
2–3 years' experience in IT support, with demonstrated ability to troubleshoot across multiple platforms
Strong proficiency with personal computing hardware/software and restoration techniques
Excellent verbal and written communication skills
Proven ability to perform under pressure in high-paced environments
Familiarity with daily logs, instructions, memos, and company procedures
Experience with maintaining technical asset inventories
Ability to lift up to 50 lbs. and carry up to 25 lbs
Comfortable working in environments with noise, bright lighting, and dust
Frequent physical tasks include twisting, stooping, bending, kneeling, reaching overhead, and climbing
Must be responsive to tactile, auditory, visual, and speech-based cues
Must be able to freely access and navigate all areas of the property, including casino floor
May be subject to smoking environment and moderate noise
Must have the ability to provide internal/ external guests with service excellence
Have excellent communication skills and observation skills
Have an easygoing demeanor to ensure a fun and safe environment for our guests
Above average speech – both speaking and reading/writing English
Need excellent interpersonal skills
Work requires schedule flexibility, which may include days off, nights, weekends, holidays, and overtime as needed
Company
Caesars Entertainment
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Martin Logan
Chief Product and Technology Officer (CPO CTO)
Kenneth Fuchs
COO and Head of Sports
Recent News
ReviewJournal
2025-10-06
2025-10-03
2025-10-03
Company data provided by crunchbase