Digital Monitoring Products · 6 days ago
SecureCom Wireless Customer Service Representative
Springfield, MO
Full-time
Onsite
Entry Level
2+ years expDigital Monitoring Products is seeking a SecureCom Wireless Customer Service Representative to support customers with rate plan selection, cellular modem activations and deactivations, and billing inquiries. The role involves delivering operational support, resolving service-related issues, and maintaining customer records while ensuring compliance with company standards.
Cyber SecurityManufacturing
Responsibilities
Deliver daily operational support to SecureCom Wireless customers, including activations and deactivations of cellular devices, communication programming assistance, rate plan guidance, and billing research and resolution
Collaborate closely with the Customer Support Manager to resolve escalated service-related issues
Partner with the DMP Accounts Receivable team to address account-related matters and communicate status updates for SecureCom Wireless customers
Maintain accurate, organized, and up-to-date customer records in accordance with company standards
Assist Inside Sales and Customer Service teams as business requires
Comply with the DMP Data Classification Standards and ensure proper handling of sensitive information
Adhere to all company policies and procedures while proactively identifying opportunities to improve efficiency, reduce cycle time, and eliminate waste, with a strong focus on customer satisfaction
Perform additional related duties as assigned, including cross-training or providing instruction to colleagues and supporting other departments when needed
Qualification
Required
High school education or equivalent
A minimum of 2 years of previous experience in customer service
Previous experience using various office equipment, including keyboarding, Excel, and Word
Possesses the ability to communicate effectively and professionally
Ability to keep information confidential
Be punctual, have a good work attitude, and work cooperatively with others in the department and company
Accept and benefit from constructive feedback
Any other relevant, equivalent combination of training and experience
Benefits
Onsite medical clinic for employee, spouse and family members 18 & under living at home
Medical
Dental
401k
Life Insurance
Short and Long Term Disability
Paid vacation/holidays
Free security system
Free UPS shipping
Company
Digital Monitoring Products
Digital Monitoring Products is a security and investigations company providing high-security ids systems and store intrusion systems.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Stange
Chief Financial Officer
Recent News
2025-02-17
2024-12-19
Security Sales & Integration
2023-12-25
Company data provided by crunchbase