HABCO Industries · 1 day ago
Customer Service Specialist
Glastonbury, CT
Full-time
Onsite
New Grad, Entry LevelHABCO Industries is seeking a Customer Service Specialist who will act as a key point of contact for customers. The role involves managing customer communications, preparing quotes, processing sales orders, and supporting customer opportunities to ensure high levels of service and responsiveness.
AerospaceManufacturing
Responsibilities
Serve as the primary customer contact for assigned non-key accounts
Provide timely, professional communication to customers regarding quotes, orders, and inquiries
Prepare and deliver customer quotes across all supported platforms (rotary, fixed wing, and service)
Enter and manage sales orders accurately within company systems
Actively pursue customer opportunities and support sales initiatives
Cross-trained across all platforms to provide comprehensive customer support
Process returns and related customer service transactions as needed
Support multiple product lines and services with a strong understanding of aerospace requirements
Monitor inbound customer communications and distribute requests to appropriate CSS or Account Managers
Attend Sales, Inventory, and Operations Planning (SIOP) meetings and communicate relevant updates to sales teams and customers
Monitor order backlog to identify potential concerns or delivery delays
Escalate backlog risks and participate in discussions during SIOP meetings to support proactive resolution
Interact and collaborate as needed on customer issues with sales, operations and supply chain teams
Qualification
Required
Previous customer service or sales support experience, preferably within manufacturing, service-related or technical environment
Strong communication skills, both written and verbal
Ability to manage multiple priorities in a fast-paced environment
High attention to detail and strong organizational skills
Proficiency with ERP systems, order entry, and quoting tools
Team-oriented mindset with the ability to work cross-functionally
Customer Service
Service
Scheduling Experience
High School / GED
Excellent Communication Skills
Experience in a Manufacturing Environment
Basic Computer Skills
Microsoft Excel
ERP Software
Preferred
Experience supporting aerospace platforms (rotary wing, fixed wing, or MRO/service)
Familiarity with SIOP processes, backlog management, and demand planning
Experience in handling RMAs and post-sale customer support
Company
HABCO Industries
For over 50 years, the HABCO name has been synonymous with providing innovative support and test equipment, engine tooling and RFID tool control in aerospace and defense applications.
Founded in 1970
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-11-27Debt Financing
2012-12-31Debt Financing
2012-12-27Series Unknown
Leadership Team
Brian Montanari
President & CEO
Recent News
Hartford Business Journal
2025-06-02
Advantage Capital
2025-03-06
Company data provided by crunchbase