Personnel Services Unlimited · 4 days ago
IT Technician / Help Desk (On-Site) Temporary / Part-Time
Forest City, NC
Part-time
Onsite
Entry Level
$20/hr - $25/hr
2+ years expPersonnel Services Unlimited (PSU) is seeking an ON-SITE Temporary IT Technician / Help Desk for one of our clients in the Forest City, NC area to provide urgent operational support. This position will serve as first-line IT support and assist with system setup, day-to-day troubleshooting, and ongoing technical support for internal users across global teams.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Provide first-line technical support for hardware, software, and basic network-related issues
Install, configure, maintain, and ensure proper operation of IT assets, including desktops, laptops, printers, and peripherals
Track, document, and manage tickets using a ticketing system (ServiceNow, Jira, Freshservice, or similar)
Manage ticket volume effectively by prioritizing issues, troubleshooting efficiently, and escalating when appropriate
Support user account administration, including Active Directory, email systems, permissions, and access control
Troubleshoot basic LAN/WAN, server, backup, and infrastructure issues and escalate as needed
Coordinate with third-party vendors to support issue resolution and system maintenance
Support IT security best practices and assist with security incident response, including access blocking and risk mitigation actions
Assist with maintaining stable IT operations and uptime across the organization
Qualification
Required
Previous experience in an IT Help Desk / Service Desk / Technical Support role required
Experience working with ticketing systems such as ServiceNow, Jira, Freshservice, or similar platforms
Understanding of ITIL/ITSM processes and the ability to manage support volume effectively
Experience managing user accounts, email systems, permissions, and access control (Active Directory preferred)
Ability to independently troubleshoot basic network and infrastructure issues (LAN/WAN, backups, servers)
Experience working with third-party vendors and supporting issue resolution
Experience supporting end users in a manufacturing or corporate environment
Strong communication skills, professional customer service, and the ability to work independently
Must be dependable and available during morning hours to support international teams
Location: Forest City, NC 28043 (Required)
Preferred
Experience supporting end users in a manufacturing or corporate environment
Help desk: 2 years (Preferred)
Shift availability: Day Shift (Preferred)
Benefits
Referral program
Company
Personnel Services Unlimited
Personnel Services Unlimited provides staffing, recruiting, and human resources solutions services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase