RICOH COLOMBIA · 1 day ago
Field Representative II, First Responder Print
San Francisco, CA
Full-time
Onsite
New Grad, Entry LevelRICOH COLOMBIA is an integrated solutions provider that connects people and technology. They are seeking a Field Representative II to ensure the seamless operation and support of managed devices, engage with customers, and deliver exceptional technical assistance.
Information Technology & Services
Responsibilities
Engage proactively to uphold service level agreements (SLAs) between customers and RICOH, ensuring prompt and effective resolution of support requests
Maintain an accurate inventory of managed devices, utilizing advanced printer fleet tools and databases to track assets and their locations
Conduct routine maintenance, replenish consumables, and swiftly address service alerts to uphold device availability as per SLAs
Perform continuous optimization efforts, identifying opportunities for fleet improvement and providing comprehensive training on device utilization
Execute a full spectrum of servicing and repairs, leveraging technical expertise to troubleshoot, diagnose, and resolve issues promptly
Collaborate closely with internal support resources, minimizing service dispatches and escalating complex issues as needed to ensure swift resolution
Qualification
Required
High School Diploma (or equivalent) with a passion for technical support and customer service excellence
Prior experience in IT Help Desk Support, preferably with exposure to both application and hardware support
Technical training & certifications, with a preference for HP Certifications and completion of Ricoh Learning Institute Courseware
Preferred
Additional education beyond high school diploma, further enhancing technical expertise and customer service skills
Demonstrated proficiency in managing hardware inventory, including procurement and maintenance of on-site parts/consumables
Benefits
Medical, dental, life, and disability insurance options
Retirement Savings Plan (401K)
Health Savings Account (HSA)
Flexible Spending Account (FSA) investments
Team member tuition assistance programs
Paid vacation time
Paid holidays annually
Company
RICOH COLOMBIA
Ricoh es una compañía global de información y tecnología construyendo sobre la base de nuestro legado de innovación en un nuevo mundo del trabajo.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase