Autobody USA · 10 hours ago
Office Manager
Lynbrook, NY
Full-time
Onsite
New Grad, Entry Level
$25/hr - $35/hrAuto Body is a busy auto body shop seeking a punctual and friendly Front Desk / Customer Service Representative to be the first point of contact for customers. The role involves greeting customers, managing phone duties, checking in vehicles, and coordinating with insurance companies.
Automotive
Responsibilities
Greet customers in person and by phone; provide professional, courteous service
Answer and route incoming calls, take messages, schedule appointments, and manage the front-desk calendar
Check in vehicles: take clear photos (interior/exterior/damage), record vehicle details and customer concerns, and create/maintain digital intake records
Inspect vehicles outside as needed (including in inclement weather); secure vehicles and keys per shop policy
Provide timely status updates to customers via phone, text, or email
Contact insurance companies for estimate approvals, payment status, and claim updates; document communications
Coordinate with technicians and managers to relay customer needs and scheduling changes
Maintain a tidy front desk area, paperwork, and digital filing systems
Process basic payments and invoices as directed
Qualification
Required
Excellent customer-service and communication skills; friendly, patient, and professional
Punctual and reliable with strong organizational skills
Comfortable working in an auto body shop environment (noise, vehicle movement, occasional outdoor tasks)
Basic computer literacy: email, scheduling/calendar software, digital photo capture/upload, and simple data entry
Ability to take clear vehicle photos and enter accurate descriptions
Preferred
Bilingual in Spanish (spoken and written)
Experience dealing with insurance companies or familiarity with claims/estimate processes
Benefits
401(k)
Paid time off
Retirement plan
Company
Autobody USA
check out our website for our 5 locations in southwest michigan
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase