Alberici Constructors · 2 weeks ago
ITSM Administrator
St Louis, MO
Full-time
Hybrid
Mid Level
3+ years expAlberici Constructors is a diversified construction company headquartered in St. Louis, Missouri, with a strong reputation for quality and safety. The ITSM Administrator is responsible for the configuration, administration, and continuous improvement of the organization’s ITSM platform, ensuring it supports ITIL-aligned practices and delivers a positive user experience.
Building MaterialCivil EngineeringConstruction
Responsibilities
Administer and configure the ITSM platform
Manage users, roles, permissions, groups, and access controls
Configure and maintain forms, workflows, automations, notifications, SLAs, and business rules
Perform regular platform health checks, upgrades, and patching coordination
Support and enhance ITIL-aligned processes including: Incident Management, Request Fulfillment, Change Management, Knowledge Management, Asset and Configuration Management (CMDB)
Maintain data accuracy and integrity across the ITSM platform
Develop and maintain dashboards, reports, and KPIs
Create and maintain ITSM documentation, job aids, and knowledge articles
Enforce ITSM governance standards, naming conventions, and configuration controls
Identify opportunities for automation, standardization, and service optimization
Ensure processes are well-documented, standardized, measurable, and consistently followed
Qualification
Required
Strong understanding of ITIL practices and service management principles
Proficiency with ITAM/ITSM platforms
Ability to generate scripts and automate processes
Experience with CMDB design, integrations, and data normalization
Organizes and manages time, duties, and activities efficiently
Utilizes Microsoft Office-based applications and other software systems appropriate for this role
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
3+ years of experience owning or leading ITSM processes
Hands-on experience with an enterprise ITSM platform (e.g., ServiceNow)
Experience improving ITSM maturity in a mid-to-large enterprise environment
Preferred
ITIL 4 certification (Managing Professional or equivalent preferred)
Benefits
Profit-sharing plan, cash bonus programs and annual cost-of-living adjustments
Generous salary increases and per diems for qualified out-of-town assignments
Health, dental and vision insurance eligibility on day one
Paid parental leave
Continuing education reimbursement
Personalized career development and training programs
Minimum of 29 days of PTO (including holidays) for entry-level roles
Fitness center for St. Louis office-based team members
Gym membership reimbursement for project-based team members
Corporate office cafeteria access
Employee Resource Group (ERG) opportunities
Philanthropy opportunities
Company
Alberici Constructors
Alberici is a diversified construction company that partners with leading organizations to build the critical structures that improve lives and strengthen communities.
1001-5000 employees
H1B Sponsorship
Alberici Constructors has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
M
Michael Burke
Chief Operating Officer
Greg Hesser
Executive Chairman
Recent News
2025-06-30
Company data provided by crunchbase