Minuteman Press Longwood | Orlando Printing, Design, Mailing, & Signs · 2 months ago
Future Opening: Customer Service Representative
LONGWOOD, FL 32750
Full-time
Onsite
New Grad, Entry Level
$20/hr - $24/hrMinuteman Press Longwood is a leading provider of printing services in Central Florida, specializing in graphic design, direct mail, and digital marketing solutions. They are seeking a Customer Service Representative to communicate with customers, process requests, and provide solutions to ensure a great customer service experience.
AdvertisingBrand MarketingCreative AgencyDirect MarketingGraphic DesignMarketingMulti-level MarketingPrintingWeb Design
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Gather and review all provided information and enter new jobs into the computer system
Manage the status of jobs from order entry through invoicing
Send outsourced jobs to vendors
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Qualification
Required
High school diploma/GED
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Preferred
Previous experience as a Customer Service Representative in a Printing and/or Sign Company or in a similar role
Benefits
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Company
Minuteman Press Longwood | Orlando Printing, Design, Mailing, & Signs
We provide effective and strategic solutions to help clients build their brands and market their companies.
Founded in 2000
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase