Love's Travel Stops · 4 days ago
Help Desk Technician - Tier I
Oklahoma City, OK
Full-time
Onsite
Entry Level
3+ years expLove's Travel Stops is a family-owned and operated business headquartered in Oklahoma City, providing value for professional drivers and the traveling public. They are seeking a Weekend Tier I Help Desk Technician to provide front-line support for corporate and field requests, ensuring proper computer operation for end users.
Responsibilities
Identify, diagnose, and resolve computer related issues for corporate and store employees, providing frontline service for all incoming requests
Field necessary requests to the Support Center via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
Evaluate documented resolutions and analyze trends for ways to prevent future problems; alerting Help Desk Tech II’s when potential trends in incidents arise
Record, track and document the Support Center request problem-solving process, including all successful and unsuccessful attempts made, actions taken, through to final resolution
Assist in software releases and roll-outs according to Change Management best practices
Troubleshoot issues utilizing the following tools; software updates, drivers, knowledge based documents, FAQ resources on the Internet/Intranet, and diagnostic tools
Reinforce SLAs to manage end-user expectations
Other duties assigned as needed
Qualification
Required
HS Diploma or equivalent required
CompTIA A+ Certification
Knowledge of basic computer hardware and peripherals
Experience with desktop operating systems, including Windows
Hard Skills: Knowledge of both Windows OS and Apple IoS. Knowledge of Microsoft Office as well as basic computer hardware and peripherals
Soft Skills: Exceptional written and oral communication, exceptional interpersonal skills, with a focus on rapport-building. In addition, a successful candidate will also have outstanding listening, questioning, and problem solving skills, keen attention to detail, and a team player
Preferred
College diploma or university degree in the field of computer science and/or three years equivalent work experience preferred
Company
Love's Travel Stops
Founded in 1964 by Tom Love, Love’s Family of Companies is headquartered in Oklahoma City, and remains entirely family-owned and operated.
10001+ employees
H1B Sponsorship
Love's Travel Stops has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (5)
2022 (2)
2021 (5)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
Brianna Hubbard, SHRM-CP
HR Business Partner
Derek Rusinek
Field Employee Relations Partner
Company data provided by crunchbase