McMaster-Carr · 16 hours ago
Leadership, Strategy, and Operations - Customer Service, Fulfillment, & Automation
DFW Metroplex
Full-time
Onsite
Senior Level
$175K/yr - $390K/yrMcMaster-Carr is a leading e-commerce company that has been trusted by industrial customers for over 120 years. They are seeking a Senior Leadership, Strategy, and Operations professional to help launch and scale their new Dallas-Fort Worth facility, focusing on customer operations, automation, and cross-functional collaboration to enhance service delivery.
Customer ServiceLogisticsManufacturingPublishingSupply Chain Management
No H1B
Responsibilities
Build and scale customer operations. Design, implement, and continuously improve the systems and processes that power our customer service and fulfillment operations in a new market
Apply LLMs to accelerate learning and automation. Use large language models to support the launch and growth of our new facility—speeding up onboarding, identifying patterns in customer behavior, and supporting new tools like automated support and chatbot systems. Your work will help the team ramp up quickly and serve customers with precision and scale
Remove ordering friction. Identify and eliminate barriers in the order-to-payment process so customers can place and receive orders seamlessly. Your work will improve reliability, reduce manual exceptions, and make it easier for customers to do business with us
Drive automation in fulfillment. Work with our tech and operations teams to design and deploy automation within the facility—from material handling to shipping systems. You’ll help build a foundation for high-efficiency growth
Lead cross-functional teams. Work across tech, service, and distribution teams to bring solutions to life. You’ll define problems clearly, align stakeholders, and ensure ideas turn into sustained improvements
Spot and solve operational pain points. In a new environment, you’ll be the first to notice what’s working and what’s not. You’ll investigate issues—like shipping errors, returns, or recurring credit challenges—and fix them at the root
Qualification
Required
Experience in consulting, engineering, operations, or related fields
Ability to design, implement, and continuously improve systems and processes
Experience with large language models (LLMs) and automation technologies
Strong problem-solving skills to identify and eliminate barriers in the order-to-payment process
Experience in driving automation in fulfillment operations
Ability to lead cross-functional teams and align stakeholders
Strong analytical skills to spot and solve operational pain points
Ability to thrive in ambiguity and take ownership of meaningful outcomes
Strong collaboration skills to build trust and share context
Benefits
100% tuition reimbursement
Informal and formal mentorship
Employee resource groups
Medical, dental, pharmacy, and vision plans with no monthly premiums
Inclusive, all-gender benefits
Paid parental leave for all new parents
Adoption and surrogacy assistance
First-time home buyer assistance
Industry leading company-funded retirement accounts
Paid time off for vacation and personal time
Company
McMaster-Carr
McMaster-Carr develops products that are used to maintain, repair, and operate manufacturing plants and large commercial facilities.
Founded in 1901
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Allison Thomas
Human Resources Partner
Amanda DeCanio
People Partner
Recent News
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