John Galt Staffing · 1 week ago
Mac/Jamf Desktop Engineer
Ann Arbor, MI
Contract
Onsite
Senior Level
$35/hr - $45/hrJohn Galt Staffing is seeking a Mac/Jamf Desktop Engineer to focus on macOS administration and enterprise endpoint management. The role involves leading Jamf Pro administration, managing security posture, and serving as the primary escalation point for complex Apple device issues while collaborating with cross-functional teams.
RecruitingStaffing Agency
Responsibilities
Act as the primary escalation point for complex macOS and endpoint issues; own resolution and root-cause analysis for high-impact incidents
Lead Jamf Pro administration (policies, profiles, smart groups, configuration, packaging, and scripted deployments)
Manage ADE/zero-touch provisioning for Apple devices; maintain enrollment workflows and PreStage configurations
Drive macOS security posture: FileVault enforcement, patch currency, EDR health checks (e.g., SentinelOne), and CIS benchmarks
Provide Tier 2/3 support for Apple hardware/peripherals and core productivity apps (Office 365, VPN, Okta), plus Windows endpoints as needed
Perform asset lifecycle tasks: provisioning, returns/RMA, and data-sanitized disposal coordination; maintain accurate inventory updates
Execute onboarding/offboarding tasks in ServiceNow (ITSM) and update asset records in FreshService (Asset Management System); validate termination controls and leavers’ data handling
Collaborate with Server, Network, and Security teams; drive resolution and communicate risk proactively during change management and major deployments
Author and maintain technical documentation and internal KB articles; contribute to runbooks and standard operating procedures
Mentor interns and junior staff; guide best practices for Apple device management
Qualification
Required
Deep macOS expertise (approximately 80% macOS / 20% Windows)
Strong troubleshooting skills
Ability to mentor junior staff
Jamf Pro administration (policies, profiles, smart groups, configuration, packaging, and scripted deployments)
Manage ADE/zero-touch provisioning for Apple devices
Drive macOS security posture: FileVault enforcement, patch currency, EDR health checks (e.g., SentinelOne), and CIS benchmarks
Provide Tier 2/3 support for Apple hardware/peripherals and core productivity apps (Office 365, VPN, Okta), plus Windows endpoints as needed
Perform asset lifecycle tasks: provisioning, returns/RMA, and data-sanitized disposal coordination; maintain accurate inventory updates
Execute onboarding/offboarding tasks in ServiceNow (ITSM) and update asset records in FreshService (Asset Management System); validate termination controls and leavers' data handling
Collaborate with Server, Network, and Security teams; drive resolution and communicate risk proactively during change management and major deployments
Author and maintain technical documentation and internal KB articles; contribute to runbooks and standard operating procedures
Mentor interns and junior staff; guide best practices for Apple device management
Company
John Galt Staffing
John Galt contributes to the success of organizations and individuals nationwide by expertly matching them with one another.
Founded in 1997
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase