Lockstep Technology Group · 4 days ago
Director of Managed Services
Baton Rouge,LA,US
Full-time
Onsite
Director/Executive
10+ years expLockstep Technology Group is a leading IT solutions provider focused on digital transformation and cloud architectures. The Director of Managed Services will lead geographically distributed Managed Services teams, ensuring exceptional client support, driving service delivery operations, and overseeing team development and continuous service improvement.
ConsultingInformation TechnologyLegal
Responsibilities
Manages 24/7 service delivery for managed IT solutions
Ensures exceptional client support, SLA attainment, and technical resolution
Leads optimization efforts across tools, processes, and staff allocation
Collaborates cross-functionally with engineering, sales, and finance
Oversees team development and continuous service improvement
Is accountable for revenue growth and existing customer retainment
Partners with the SVP of Engineering Services to define strategic goals and develop actionable plans
Aligns Managed Services initiatives with Lockstep’s core offerings and customer success priorities
Oversees day-to-day operations of the Managed Services team, including monitoring, support desk, and client escalations
Ensures SLAs, KPIs, and contractual obligations are consistently met or exceeded
Works with architecture and engineering teams to ensure solution alignment and technical readiness
Implements best practices for incident management, problem identification and management, change management, and proactive client maintenance
Enhances automation, documentation, and service workflows for operational excellence
Leads efforts to improve client satisfaction and retention through high-touch engagement and quality service
Partners with the Account Management and Sales teams to support pre-sales and renewal conversations
Identifies opportunities to expand service footprint and upsell value-added offerings
Manages hiring, coaching, and performance oversight for Managed Services personnel
Fosters a high-performing, accountable culture centered on continuous learning and client empathy
Implements growth plans and mentors team members to develop future leaders
Owns departmental budget, resource planning, and forecasting for service coverage and growth
Provides regular reporting on performance metrics, team utilization, and cost controls
Ensures accurate time tracking, resource allocation, and profit margin achievement
Qualification
Required
10+ years of experience in IT services with a strong emphasis on managed services delivery
Proven success managing large-scale, multi-location support operations
Strong understanding of industry best practices across service management frameworks (ITIL, SLIQ, etc.)
Ability to lead technical teams while engaging cross-functional stakeholders
Excellent problem-solving, time management, and communication skills
A strategic mindset with the ability to translate customer needs into scalable solutions
Benefits
Competitive compensation
Medical, dental and vision insurance
401(k) Plan with a company match
Short-term/long-term disability and life insurance
Flexible PTO
7 company-paid holidays and 1 floating holiday
Employee Assistance Program (EAP)
Company
Lockstep Technology Group
Lockstep Technology Group is an IT consulting firm.
201-500 employees
H1B Sponsorship
Lockstep Technology Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Renovus Capital Partners
2017-12-05Private Equity
Leadership Team
Scott Anctil
Managing Partner | Founder ► Business Analysis Executive ♦ Technology Deployment ♦ IT Solutions
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