Flexential · 6 hours ago
Data Center Manager
Collegeville, PA
Full-time
Onsite
Mid, Senior Level
$107K/yr - $125K/yr
5+ years expFlexential is a company focused on data center management and operations. The Data Center Manager is responsible for overseeing the management, operation, and maintenance of the Technical Assistance Center and ensuring mission-critical uptime while leading a team of technicians and engineers.
Cyber SecurityInformation TechnologyInfrastructureIT InfrastructureProfessional Services
Responsibilities
Facility Operations: Serve as the primary point of contact for 24x7 on-call facility operations, ensuring all critical systems are running optimally to support data center uptime goals of 100%
Mission-Critical Equipment Oversight: Oversee the operation, maintenance, and repair of all mission-critical systems and equipment, ensuring 100% uptime and strict compliance with customer SLAs
Budget Management: Manage the site budget, including staffing, maintenance, and repair costs, ensuring cost-effective operations without compromising service quality
Team Leadership and Mentoring: Lead and mentor a team of Assistant Data Center Managers, Engineers, and Technicians, promoting best practices, adherence to company policies, and ongoing professional development
Cross-Market Collaboration: Actively participate in regional and cross-market initiatives to drive operational improvements and greater business efficiencies
Policy Implementation: Ensure compliance with all company policies and procedures, ensuring all operational processes align with organizational goals
Technical Documentation: Read and interpret technical documents, such as blueprints, engineering specifications, and project plans, to ensure proper implementation of data center operations and infrastructure modifications
Operational Excellence: Identify operational constraints and propose and drive solutions to meet operational excellence objectives
Disaster Recovery Exercises: Oversee disaster recovery drills ("dry runs") to ensure the team is prepared for emergencies and system failures
Customer Order Provisioning: Supervise the provisioning of customer orders, including electrical modifications, ensuring safe work practices are maintained
Off-Hours Support: Assist with off-hours and weekend maintenance activities as required, ensuring continued operations and quick recovery from any unplanned outages
Reporting & Performance: Prepare detailed reports on TAC and critical infrastructure performance, customer space and power utilization, and other operational metrics
Method and Procedure Documentation: Develop, implement, and maintain Method of Procedures (MOPs) and Standard Operating Procedures (SOPs) for all maintenance and operational activities
Training and Development: Provide training for operations staff, including the creation and delivery of training materials to enhance team knowledge and efficiency
Facility Inspections: Conduct regular rounds of the facility to ensure equipment is functioning correctly and that the center is aesthetically maintained to a high standard
Customer Engagement: Lead customer tours of the data center, showcasing the infrastructure and providing insight into its operations
Monitoring & Alerting Systems: Configure and manage monitoring and alerting systems for critical equipment, ensuring early detection and response to potential issues
Other Duties: Perform other duties as assigned by management to support operational efficiency and customer satisfaction
Customer Support: Provide proactive and responsive support to the Flexential customer base, resolving or escalating issues in a timely and professional manner
Troubleshooting and Documentation: Troubleshoot and document technical issues through the Flexential ticketing system, ensuring adherence to internal support procedures and standards
Routine Maintenance: Responsible for the routine execution of maintenance tasks, including generating customer reports, performing system updates, and managing backup services
Service Delivery Audits: Ensure all customer Service Delivery Audit preparations are completed on time, ensuring compliance with renewal deadlines and customer expectations
Qualification
Required
Education: Associate's degree or 5+ years equivalent experience in a relevant field
Management and Soft Skills: Extensive training in management, soft skills, and emotional intelligence to effectively lead and develop teams
Technical Expertise: At least 3 years of experience in root cause analysis, troubleshooting, and problem-solving within a critical infrastructure environment
Critical Infrastructure Knowledge: Proven experience in the operation and maintenance of critical data center infrastructure, including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDUs, chillers, pumps, air handling units, and CRAH units
Preferred
Certifications: Electrical or mechanical certifications or an associate's degree (or higher) in a relevant engineering discipline
Experience in Data Centers: A minimum of 5 years working in data centers with a focus on building and equipment operations
Leadership: 3+ years prior management or supervisory experience of a team environment preferred
Leadership Development: Ongoing engagement in leadership, management, and emotional intelligence training to foster personal and team growth
Technical Competence: Proven ability to meet or exceed technical and functional depth in critical infrastructure systems and data center operations
Benefits
Medical, Telehealth, Dental and Vision
401(k)
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
Life and AD&D
Short Term and Long-Term disability
Flex Paid Time Off (PTO)
Leave of Absence
Employee Assistance Program
Wellness Program
Rewards and Recognition Program
Company
Flexential
Flexential provides IT solutions including integrated colocation, interconnection, cloud, data protection, and professional services.
501-1000 employees
H1B Sponsorship
Flexential has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$1.8BKey Investors
Morgan Stanley Infrastructure Partners
2025-11-13Debt Financing· $800M
2025-08-20Private Equity· $1B
2024-10-21Private Equity
Leadership Team
Ryan Mallory
Chief Executive Officer
Garth Williams
Chief Financial Officer
Recent News
Bloomberg.com
2026-01-05
2025-12-17
Company data provided by crunchbase