Mindlance · 3 months ago
Customer Service Lead Representative
United States
Full-time
Remote
Senior LevelMindlance is a company seeking a Customer Service Lead Representative. The role involves investigating and resolving complex customer service issues while ensuring customer satisfaction and adherence to company policies. The representative will also provide guidance to junior team members and act independently under limited supervision.
Human Resources
Responsibilities
Responsible for investigating/resolving escalated and complex customer service issues/calls/complaints obtaining necessary information from policies, procedures, or practices
May serve as primary contact and liaison between one or more major customers, Health Plans, Service Centers, and/or functional areas
Determines best method to resolve problems ensuring customer satisfaction and adherence to company policies
Must have thorough technical knowledge of assigned products and excellent communication skills
Provides guidance, coaching, and direction to more junior team members of the team
Acts independently working under limited supervision
Qualification
Required
Technical expert with depth or breadth of knowledge within Customer Service
Responsible for investigating/resolving escalated and complex customer service issues/calls/complaints obtaining necessary information from policies, procedures, or practices
May serve as primary contact and liaison between one or more major customers, Health Plans, Service Centers, and/or functional areas
Determines best method to resolve problems ensuring customer satisfaction and adherence to company policies
Must have thorough technical knowledge of assigned products
Excellent communication skills
Provides guidance, coaching, and direction to more junior team members of the team
Acts independently working under limited supervision
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
Founded in 1999
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
2025-11-19
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2025-05-17
2025-04-14
Company data provided by crunchbase