Houchens Food Group · 2 months ago
Help Desk Support
Bowling Green,KY,US
Full-time
Hybrid
New Grad, Entry LevelHouchens Food Group is seeking a Help Desk Support Technician to join their Information Technology department. The role involves addressing issues related to the Point-of-Sale System, troubleshooting calls from retail stores, and performing on-site repairs and maintenance.
RetailShoppingShopping Mall
Responsibilities
Answering and troubleshooting calls received from retail stores
Working knowledge of store procedures and equipment
Traveling to stores to install equipment and train employees
Perform on-site repairs, upgrades, and other preventive maintenance
On call rotation for afterhours emergencies
Other tasks as assigned
Qualification
Required
Exceptional communication skills
Excellent customer service skills
Proficient in Microsoft Word and Excel
High School Graduate or General Education Degree (GED)
Grocery and convenience store knowledge preferred
Prior Help Desk and or customer service experience a plus
Preferred
Relevant postsecondary education preferred
Company
Houchens Food Group
Houchens Food Group is a retail company that specializes in consumer goods, groceries, fruits, and vegetables.
Founded in 1917
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Greg Rush
Vice President, Merchandising & Chief Marketing Officer
Company data provided by crunchbase