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Welch Packaging · 5 hours ago

Bilingual - Customer Service Representative

Grand Rapids, MI

Full-time

Onsite

New Grad, Entry Level

Welch Packaging Group Inc. is seeking a Bilingual, English-Spanish, detail-oriented and customer-focused Customer Service Representative to support their manufacturing operations. This role serves as the key point of contact for customers, managing orders, resolving issues, and ensuring a seamless experience from production to delivery.

Consumer GoodsManufacturing

Responsibilities

Exceed customer expectations

Be the Voice of the Customer: VOC

Responsible for Customer Contact; Correspond directly with customers, or through sales professionals, translate their needs into quantifiable expectations following standard procedures

Provide general information and respond to customer inquiries regarding order status

Complete request for quote; request for sample; tooling request and new item forms

Responsible for order entry for customer orders into Amtech

Produce complete and accurate shop orders and forward to appropriate internal customers

Print quotes and maintain customer files

Acknowledge all customer complaints immediately and begin the internal complaint process to include customer requested action

Enter desired change notices; complete necessary documentation following procedures; notify Customer Service Manager of resolution; return a copy of the change notice initialed and dated. File the original in customer file

Forward all new items onto Customer Service Manager for approval

Support sister companies and their customer service needs

Keep work area clean

Other duties as assigned

Qualification

Customer service experienceBilingual (English-Spanish)Windows operating systemsAnalytical skillsProblem-solving skillsActive learningTime managementOrganization skillsCritical thinking