Peraton · 5 days ago
Cyber Case Management – Mid-level Process Assurance Analyst
US-DC-Washington
Full-time
Onsite
Mid Level
$66K/yr - $106K/yr
3+ years expPeraton is a next-generation national security company that drives missions of consequence. In this role, you will lead small projects, coordinate activities, and develop processes for incident reporting and management in the cyber domain.
Information TechnologyRobotics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Lead small projects with manageable risks and resource requirements
Interact with senior customer personnel on significant matters
Coordinate activity across organizational lines
Develop the overarching process of receiving, triaging, assigning, tracking, closing, and finalizing the record of reported incidents
Draft organizational documentation such as Concept of Operations, Standard Operating Procedures, Work Instructions, etc
Ensure tactical implementation of the incident reporting processes, staffing, and technologies
Identify opportunities to increase the efficacy of cyber incident report handling and workflows
Document challenges, coordinates across teams to identify opportunities for process improvement, and recommend solutions to ensure incident reporting apparatus success
Understand cyber, physical, and communications incident trend analysis and reporting functions
Correlate and associate potential threat activities to inform senior decision makers
Ensure timely and effective response to internal and external mission partners
Validate the appropriate incident escalation and reporting procedures
Seek to improve the quality, productivity, and sharing of information pertaining to the incident reporting life cycle
Act as a resource for colleagues with less experience
Identify, log, categorize, perform initial triage, routing, and resolving incidents and requests
Manage the lifecycle of incident and request tickets in accordance with interface agreements
Performing customer relationship management activities with mission partners
Perform internal coordination and follow up for distributed actions
A willingness to learn new tools and technologies and take on new responsibilities as assigned
Qualification
Required
BS/BA with 3 years of related experience. An additional 4 years of experience may be considered in lieu of degree
In-depth conceptual and practical knowledge in job discipline and basic knowledge of related job disciplines
Experience leading projects or having led project steps within a broader project or have accountability for on-going activities or objectives
Experience in providing solutions to complex problems which require regular use of ingenuity and creativity
Demonstrated ability to work independently, receive minimal guidance
Experience with developing formal, written guidelines or instructions with operational and technical components
Demonstrated understanding of organizational structure and alignment to business operations
U.S. citizenship and an active Top Secret Security Clearance and the ability to obtain TS/SCI
In addition, selected candidate must be able to obtain and maintain a favorably adjudicated DHS background investigation (EOD) for continued employment
Preferred
Security+ Certification
ITIL Foundation Certification
Minimum of 1 year supporting a WATCH Operations Center or Security Operations Center
Worked within a customer service-oriented environment
Developed business operational workflow models
Exceptional communication skills
Technical writing skills
Experience in using the Remedy and ServiceNow ticketing suite
Benefits
Employees may be eligible for overtime
Shift differential
Discretionary bonus
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
Washington Technology
2026-01-22
2025-09-25
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