Alpha Consulting Corp. · 2 months ago
Senior NICE CXone Engineer
Plano, TX
Full-time
Onsite
Senior Level
$41/hr - $53/hrAlpha Consulting Corp. is seeking a Senior Engineer to enhance their call center solutions using NICE CXone technologies. The role requires extensive experience in call center operations and various NICE products.
ConsultingPharmaceuticalStaffing Agency
No H1B
Qualification
Required
Applicants must be able to work directly for Artech on W2
Call Center experience in NICE InContact with Studio Scripting (Omni-channel scripting)
Subject Matter Expert on NICE Personal Contact Dialer, NICE IEX, NICE Quality Management, and LiveVox dialer Smart Reach with scripting
Strong knowledge of API Gateway, Elastic Stack (ELK), and Snowflake integration
Solid understanding of AWS Kafka
Proficient in Salesforce call center components including SSO configuration, SailPoint profiling, Omnichannel call center setup, SF managed packages, and Softphone integration with NICE LiveVox switches
Company
Alpha Consulting Corp.
Alpha Consulting Corp. has been exceeding expectations in the IT, pharmaceutical, and clinical staffing business since 1994.
Founded in 1994
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase