Quaker Windows & Doors · 8 hours ago
Customer Service Representative
Freeburg,MO,US
Full-time
Onsite
New Grad, Entry Level
$18/hr - $23/hr
0+ years expQuaker Windows & Doors is a company that specializes in residential window and door products. They are seeking a Customer Service Representative to assist in supporting Quaker Sales Representatives and their customers by managing quotes and orders while ensuring high levels of customer satisfaction.
ConsumerFurnitureWindows
Responsibilities
As the point of contact with Lumberyard and Specialty Dealers, assist in coordination of all residential quotes and orders for dealers
Take incoming customer calls, identify the customer needs and achieve the highest level of satisfaction
Assist with Return Merchandise Authorizations and credit requests by gathering information for Quaker's Accounts Payable team
Communicate order updates as needed
Assist customers with Quaker's Q1 quote and order system needs, quotes, orders, delivery issues or any other issues that pertain to customer support and satisfaction
Build an ongoing relationship and trust with customer accounts
Work closely with other team members to facilitate the quoting, order process and customer support for Quaker's Lumberyard or Commercial Sales and Support Team
Work with Sales Representatives to support the sales process
Communicate with Lumberyards, Specialty Dealers and Sales Representatives
Learn and then maintain thorough knowledge of Quaker's Q1 and Green Screen System
Learn and then maintain thorough knowledge of Quaker's Residential Window & Door Products
Prompt and regular attendance at an assigned work location
Interact and communicate with employees and customers in an appropriate manner
Availability on site to confer with staff members with whom the employee must interact on a regular basis
Communicate via email, prepare reports and work schedules
Review and analyze data and information concerning Return Merchandise Authorizations
Plan, prioritize and monitor order activities
Complete assigned tasks/projects in a timely manner
Qualification
Required
Proficient with Microsoft Office software: Excel, Word, Outlook
Professional phone etiquette
Basic math skills including the ability to convert decimals to fractions
Basic knowledge of Quaker's Q1 quote and order and Green Screen Systems
Basic knowledge of Quaker's Residential Window and Door Products
High School Diploma or a passed General Education Development test
3-6 Months related Customer Service Experience
Preferred
Basic knowledge of Quaker's Q1 quote and order and Green Screen Systems
Basic knowledge of Quaker's Residential Window and Door Products
Lumberyard, Building Industry or Retail Sales Experience
Company
Quaker Windows & Doors
Quaker Window Products Company, Inc. has been a leader in the window and door industry since 1949.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kevin Blansett
CEO
Recent News
2026-01-07
Company data provided by crunchbase