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Depatie Fluid Power Co. · 6 hours ago

Order Operations Lead

Sterling Heights

Full-time

Onsite

Mid Level

Depatie Fluid Power Co. is seeking an Order Operations Lead who plays a critical role in ensuring accurate and timely order execution. This hands-on position involves managing order flow, maintaining order accuracy, and facilitating communication between customers, Sales, and Operations.

ManufacturingMechanical EngineeringSupply Chain ManagementWholesale

Responsibilities

Enter and maintain customer orders in the ERP system with a high level of accuracy

Validate pricing, quantities, lead times, and special requirements

Monitor order status to ensure timely release and progression through operations

Maintain clean, complete, and reliable order data that supports scheduling, invoicing, and reporting

Serve as a primary point of contact for order-related customer questions

Proactively follow up on open orders, changes, and delivery updates

Communicate clearly and professionally to support a consistent customer experience

Learn and document current order-to-cash and operational workflows

Identify recurring issues, breakdowns, or inefficiencies in day-to-day execution

Partner with Operations leadership to help implement improvements once systems and processes are fully understood

Work closely with Sales, Scheduling, Production, and Accounting

Ensure information flows clearly and consistently between teams

Support operational projects, reporting, and system initiatives as needed

Other duties as assigned

Qualification

ERP systemsOrder managementCustomer serviceProcess improvementAnalytical mindsetAttention to detailClear communicationOrganizational skills

Required

Strong attention to detail and organization

Comfort working in ERP or business systems

Clear written and verbal communication skills

Analytical mindset with an interest in process improvement

Comfortable working in a fast-changing manufacturing environment where processes are actively evolving

Preferred

Experience in operations, order management, customer service, or manufacturing environments preferred

Company

Depatie Fluid Power Co.

For over sixty years Depatie Fluid Power has served the hydraulic and pneumatic power needs of over 2,000 customers across Western Michigan and Northern Indiana.

Founded in 1956