VNSURE BUSINESS SOLUTIONS PRIVATE LIMITED · 5 months ago
Help Desk II
Madison, WI
Full-time
Hybrid
New Grad, Entry LevelVNSURE BUSINESS SOLUTIONS PRIVATE LIMITED is seeking a Help Desk II to provide Identity and Account Management services and computer support for internal DWD staff. The role involves troubleshooting IT issues, managing user accounts, and ensuring quality service through monitoring and documentation.
ConsultingHuman ResourcesStaffing Agency
Responsibilities
Providing Identity and Account Management (IAM) services for DWD staff and public users of DWD applications
Performing 1st and 2nd Tier computer support for internal DWD staff
Managing and deploying computers for DWD staff
Verifying the identity of the caller, resetting their password and or unlocking their account
Instructing the caller to use self-service account recovery in the future
Forwarding the call to another call center if needed for further assistance
Documenting the details of the call
IT troubleshooting (hardware, software and network), problem documentation, customer assistance, and problem escalation
Qualification
Required
Experience providing IT support in a professional setting
Experience working with Microsoft Office Suite
Experience providing Identity management administration
Preferred
Experience working with a web-based telephony system
Experience verifying confidential account credentials
Experience working with conference room technology
Company
VNSURE BUSINESS SOLUTIONS PRIVATE LIMITED
VNSURE BUSINESS SOLUTIONS PRIVATE LIMITED is a company based out of OLD NO:47, NEW NO:130, GREAMS ROAD, THOUSAND LIGHTS, CHENNAI, Tamil Nadu, India.
Founded in 2002
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase