Genesis10 · 2 months ago
IT Support - Bilingual (Japanese)
New York, NY
Full-time
Hybrid
New Grad, Entry Level
$45/hr - $48/hrGenesis10 is currently seeking Technology Support for a banking client in New York, NY. The role involves providing guidance on migration procedures, responding to customer inquiries, updating support documentation, and ensuring smooth transitions during the migration process.
Information ServicesInformation Technology
Responsibilities
To support client support team by covering following tasks
Provide guidance and explanations on migration procedures and how to use the new system
Respond to customer inquiries related to the migration process via phone and email
Update customer-facing materials such as migration guides, FAQs, and support documentation
Track customer migration progress and conduct follow-ups to ensure smooth transitions
Escalate technical issues or concerns to internal teams and coordinate resolutions
Collect customer feedback and share suggestions for improving processes and services
Document support interactions and prepare reports on migration activities and customer experience
Qualification
Required
Ability to communicate effectively in both Japanese and English (mandatory)
Strong common sense and general communication skills (mandatory)
Ability to respond flexibly to changing situations (mandatory)
Preferred
Experience in banking (if possible)
Experience in customer support (if possible)
Experience with ISO and ACH-related operations (if possible)
Benefits
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)
Remote opportunities available
Company
Genesis10
Information Technology and Services
Founded in 1999
1001-5000 employees
H1B Sponsorship
Genesis10 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (68)
2023 (20)
2022 (2)
2021 (13)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Harley Lippman
CEO and Founder
Company data provided by crunchbase