Removery · 3 days ago
Senior Manager - Field Team Enablement
Austin, TX, TX
Full-time
Hybrid
Senior Level
5+ years expRemovery is the global leader in laser tattoo removal, dedicated to making tattoo removal accessible and comfortable for clients. The Senior Manager, Field Team Enablement is responsible for driving the performance of field teams through effective enablement strategies, ensuring they have the necessary tools and resources to excel in their roles.
CosmeticsPersonal Care and HygienePersonal HealthWellness
No H1B
Responsibilities
Develops and implements a global field team enablement strategy aligned to organizational objectives and talent development priorities
Oversees the creation, curation, and implementation of development programs from our new hire experience through ongoing programming for tenured team members. Continuously evolves programming to improve on business impact
Establishes metrics to assess program effectiveness, adoption, and business impact, providing monthly insights to key leaders
Develops content for delivery through Learning Management System driving a culture of continuous learning through digital, on-demand solutions
Ensures learning content is engaging, inclusive, and accessible across modalities (classroom, virtual, on-demand), leveraging modern technologies and methodologies
Leads the design and execution of high-potential and succession planning programs for field team members, including training for Studio Operations Leads, Studio Managers, and Regional Managers. Leads training program for all new Regional Managers
Owns the Field Team Enablement delivery of programming that impact Start Rate, Revenue, EBITDA, Health Score. Ensures all Enablement programming is designed to positively and consistently impact each target area
Owns and updates technology solutions (LMS, mobile tools, knowledge platforms) used for field team development. Leverages technology and digital tools to deliver scalable, accessible learning solutions
Designs review and feedback process for all learning programs. Uses data insights to continuously improve learning solutions and ensure alignment with evolving business needs
Establishes KPIs such as time-to-productivity, program adoption, and impact on operational performance; regularly reports insights to leadership
Oversees field trainers ensuring consistent delivery of programming; accelerates ramp time for new hires following training minimizing the amount of time required to be fully impactful in role
Mentors and develops Field Enablement team
Partners with external training vendors, consultants, and technology providers to deliver program success
Champions a culture of continuous learning, career growth, and knowledge sharing amongst the field team
Leads rollout of field-facing change management initiatives, in collaboration with Director, Operations
Collaborates with cross-functional teams to align enablement programs with operational priorities and customer experience goals
Qualification
Required
Bachelor's degree in Communications, Adult Learning, Organizational Development or a related field; or equivalent professional experience. Master's degree preferred
Adult Learning Certification through the Association of Talent Development (or ability to receive within 1 year of hire)
At least 5 years of professional HR, training & development, employee experience, engagement, organization development, operations, or related experience. Experience leading enablement or training programs for distributed or customer-facing teams
Ability to work from our headquarters in Austin, TX, at least 4 days per week, excluding approved time off and business travel
Strategic thinker with strong business acumen
Foundational knowledge of adult learning, instructional design, and organization development principles
Strong communication, facilitation, and influencing skills
Proficient in learning technologies, LMS platforms, and emerging trends in digital learning
Data-driven mindset with the ability to measure and report on learning impact
Proven track record of developing enterprise-wide learning strategies that drive measurable results
Preferred
Experience with global or multi-location learning programs a plus
Benefits
Eight (8) company-paid holidays and floating holidays based on tenure
Flexible paid time off
8 hours of paid volunteer time annually
Paid Parental Leave
Comprehensive Medical, Dental, and Vision coverage with HSA option
Optional tax-advantaged Flexible Savings Accounts
401K with generous Company Match
$50k company-paid group life insurance with option to upgrade and purchase short- or long-term disability
Team Member Referral Bonus Program
Interactive Employee Assistance Program, featuring no-cost mental health care
Collaborative work environment promoting diversity and inclusion
Ongoing Comprehensive Training
Company
Removery
Removery is a specialized provider of tattoo removal, change, and fade services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$50MKey Investors
Elliott Management Corp.
2021-01-19Series Unknown· $50M
Leadership Team
N
Nicholas Tys
Co-Founder
J
Joanna Kelton
COO
Recent News
2024-01-28
The Western Journal
2023-12-23
2023-12-23
Company data provided by crunchbase