Simera · 3 weeks ago
Account Manager IIV (Remote)
United States
Full-time
Remote
Mid LevelSimera is a company focused on client satisfaction and relationship management. They are seeking an Account Manager II who will be responsible for ensuring customer happiness, building client relationships, and collaborating with internal departments to meet client needs.
Artificial Intelligence (AI)Human ResourcesRecruitingService IndustryStaffing AgencyTraining
Responsibilities
Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed
Building strong client relationships to maintain old business and acquire new customers
Collaborating with various internal departments to ensure they fulfill all customer requests
Resolving complaints and keeping track of all processes that pertain to the client’s desires
Acting as the client’s representative in a firm to ensure their demands are met with a focus on improving the customer experience
Collecting and analyzing data concerning consumer behavior to understand changing needs
Qualification
Required
Flexible enough to handle a variety of duties that pertain to your firm and clients
Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed
Building strong client relationships to maintain old business and acquire new customers
Collaborating with various internal departments to ensure they fulfill all customer requests
Resolving complaints and keeping track of all processes that pertain to the client's desires
Acting as the client's representative in a firm to ensure their demands are met with a focus on improving the customer experience
Collecting and analyzing data concerning consumer behavior to understand changing needs
Company
Simera
AI-based global talent matchmaking platform with a deep-data approach that ensures the best talent while cutting up to 70% in labor costs
Founded in 2022
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Joseph Kling
Co-Founder
Company data provided by crunchbase