Technical Support Associate jobs in United States
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Inside Higher Ed · 12 hours ago

Technical Support Associate

positionAtlanta, GA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

Georgia Tech is a top-ranked public research university located in Atlanta, Georgia, known for its commitment to academic excellence and innovation. The Technical Support Associate role involves providing assistance and troubleshooting for Information Technology systems, applications, and hardware, ensuring smooth operation and user satisfaction.

Digital MediaEducationHigher EducationJournalismRecruiting
badNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Provide technical assistance and support to end-users for Information Technology systems, software, and hardware-related issues
Troubleshoot technical problems, identify root causes, and resolve Information Technology issues in a timely and efficient manner
Respond to user inquiries, service requests, and incidents through phone, email, or in-person communication channels
Document technical solutions, troubleshooting steps, and issue resolutions in Information Technology ticketing systems
Install, configure, and update software applications, drivers, and patches on user devices as needed
Conduct user training, tutorials, and knowledge sharing sessions to enhance end-user Information Technology skills and knowledge
Maintain Information Technology equipment inventory, track hardware assets, and assist with equipment setup and deployment
Adhere to Information Technology policies, procedures, and security protocols to ensure data protection and system integrity
Collaborate with Information Technology teams and vendors to escalate complex technical issues and coordinate problem resolution
Perform other job-related duties as assigned

Qualification

IT ticketing systemsEndpoint managementScripting languagesNIST frameworksTechnical supportTroubleshootingUser trainingCommunication skills

Required

High School Diploma, GED, or Vocational School Diploma
No prior relevant work experience required
This position requires a security clearance
This position requires US Citizenship
Successful candidate must be able to pass a background check

Preferred

Experience with IT ticketing systems (e.g. Jira Service Management, Zendesk, Freshdesk, ServiceNow)
Experience with endpoint management & patching solutions (e.g. Tanium, SCCM, PDQ Deploy, JAMF, WorkSpace One)
Experience with scripting languages (e.g. Python, PowerShell)
Experience supporting systems in highly regulated environments (e.g. DoD, Financial, Healthcare)
Familiarity with NIST 800-171, NIST 800-53, or related frameworks

Company

Inside Higher Ed

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Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
dateFounded in 2004
location
Washington, District of Columbia, USA
people-size51-200 employees
web-link
https://www.insidehighered.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2022-01-10Acquired
2006-08-31Series Unknown

Leadership Team

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Stephanie Shweiki
Director, Foundation Partnerships
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