Batory Foods · 1 week ago
Customer Experience Account Manager-Centralized Sales
Rosemont, Illinois, United States
Full-time
Onsite
Mid Level
$55K/yr - $100K/yr
3+ years expBatory Foods is a company that values its people and encourages individuality. The Customer Experience Account Manager is responsible for managing the full customer order process, ensuring a seamless experience by acting as a liaison between customers, the sales team, and internal partners.
Food and BeverageRetail
Responsibilities
Process and manage a high volume of complex, multi-step orders, serving as the primary owner to ensure accurate and timely execution
Navigate multiple computer systems and platforms to complete all steps of the order fulfillment process
Handle significant volumes of inbound and outbound communications (calls, emails, chats) with customers and internal stakeholders, ensuring timely and professional responses
Collaborate cross-functionally with Sales, Credit, Purchasing, Inventory, Logistics, Warehouse, and Accounting to ensure seamless order execution and customer satisfaction
Partner with Sales to support contract balance reconciliation, forecasting, sample requests, customer events, and issue resolution, offering solutions and alternatives as needed
Work closely with Sales Account Managers to ensure CRM accuracy, pipeline tracking, and market intelligence gathering
Assist Sales Account Managers with strategic analysis of customer growth goals in alignment with Batory Foods’ objectives
Coordinate and support contract submissions and updates within the CRM system
Troubleshoot issues with critical thinking, business acumen, and professionalism to resolve complex challenges
Provide cross-functional support by covering team responsibilities and collaborating across departments when needed; serve as backup during team absences
Attend meetings and travel as required to support customer or business needs
Perform other duties as assigned by management
Qualification
Required
Strong critical thinking, problem-solving skills, organizational excellence, and resilience to navigate daily challenges
Ability to process and manage a high volume of complex, multi-step orders
Experience navigating multiple computer systems and platforms to complete all steps of the order fulfillment process
Ability to handle significant volumes of inbound and outbound communications (calls, emails, chats) with customers and internal stakeholders
Experience collaborating cross-functionally with Sales, Credit, Purchasing, Inventory, Logistics, Warehouse, and Accounting
Ability to support contract balance reconciliation, forecasting, sample requests, customer events, and issue resolution
Experience ensuring CRM accuracy, pipeline tracking, and market intelligence gathering
Ability to assist with strategic analysis of customer growth goals in alignment with company objectives
Experience coordinating and supporting contract submissions and updates within the CRM system
Ability to troubleshoot issues with critical thinking, business acumen, and professionalism
Experience providing cross-functional support and covering team responsibilities
Strong commitment to accuracy and attention to detail
Demonstrates initiative and self-motivation
Ability to build and maintain positive, collaborative relationships
Maintains a professional, empathetic, approachable, and polished demeanor
Ability to earn trust by demonstrating competence, reliability, care, clear communication, and follow-through
Willingness to work extended hours as needed
Ability to thrive in a fast-paced, dynamic environment
Comfortable in settings that encourage creative problem-solving and solution-oriented thinking
Excels in both team-oriented collaboration and independent work
Proven experience demonstrating organizational skills, critical thinking, and problem-solving abilities
Proficient in Microsoft Office Suite, with strong data entry skills and intermediate-level Excel expertise
Preferred
Bachelor's degree in Business or Supply Chain/Distribution Management preferred, or 3+ years of equivalent experience
Benefits
15 paid holidays with a end of year holiday refresh break
Health, Vision and Dental Insurance
401K program
Tuition reimbursement program
*Be Positively Excellent* well-being program
Term Life Insurance Plan
Standard Disability Plan
Company
Batory Foods
Batory Foods is a national food ingredients distributor.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ronald Friedman
Chief Executive Officer
Alan Kessler
Chief Financial Officer
Recent News
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