NexusTek · 2 hours ago
Service Desk Engineer
United States
Full-time
Remote
Entry, Mid Level
$25/hr - $28/hrNexusTek is a dynamic IT company seeking a Service Desk Engineer to join their 24/7 support team. The role involves providing tier I and tier II technical support, troubleshooting client IT workstation environments, and maintaining high levels of customer satisfaction.
Cloud Data ServicesCloud InfrastructureCloud ManagementCyber SecurityData CenterEnterprise Resource Planning (ERP)Enterprise SoftwareIT ManagementSoftwareVirtual Desktop
Responsibilities
Maintain high levels of customer satisfaction and billable/utilization hours
Answer up to 20 calls per day and manage up to 15 tickets at a time
Troubleshoot client IT workstation environments and peripherals
Maintain consistent communication with clients through phone and email
Implement NexusTek's best practices and core values
Qualification
Required
Proactive and independent technical expert who performs a variety of tier I and tier 2 technical support responsibilities, requiring a thorough working knowledge of information technology and remote desktop support
Skilled communicator on all levels and dedicated to providing top-notch customer service
Meticulous attention to detail shown through timekeeping, documentation, execution of the technical work
Maintain high levels of customer satisfaction and billable/utilization hours
Answer up to 20 calls per day and manage up to 15 tickets at a time
Troubleshoot client IT workstation environments and peripherals
Maintain consistent communication with clients through phone and email
Implement NexusTek's best practices and core values
Hands-on experience in the following technologies: Microsoft Windows Server 2008 to present, Microsoft Exchange 2010 to present, Microsoft Hyper-V (2012R2-2019), Microsoft Windows 10 to Present, WMware ESXi 5.5-6.7, Microsoft Remote Desktop 2008 to Present, Citrix Virutal Apps and Desktop, Active Directory, DNS, DHCP, O365 (Azure, Intune, SharePoint, Exchange Online, etc.), Printer Administration (Configuration, deployment, and troubleshooting), Basic Email filtering such as Barracuda, Scan to email configuration, PC Hardware Troubleshooting, Mac OS configuration, VPN Client Configuration (Windows, SonicWall, Meraki, Cisco)
Preferred
MSP applications like Connectwise, LabTech, and IT Glue desirable
One or all of the following certifications is highly desirable: CompTIA A+ and Network+, Microsoft 365 and Windows Server Certifications (e.g., MS-900, MD-102, AZ-900, AZ-140, AZ-800 and 801), Citrix Certified Associate – Virtualization (CCA-V) or Citrix Certified, ITIL Foundation
Benefits
Four weeks of annual accrued PTO
Seven paid national holidays
Medical, dental, vision options
Company-paid life insurance, short and long-term disability
Voluntary benefits such as critical illness and accident
Voluntary Legal Shield and identity theft protection
Discretionary annual 401k match plan
Generous employee referral bonus plan
Employee Assistance Program
Access to over 90,000+ courses in ADP My Learning
StandOut employee engagement tools
Eligible to apply for a Pluralsight license
Eligible to apply for NexusTek Technical Academy or Leadership Academy
Company
NexusTek
Delivering business outcomes with IT solutions that optimize, grow, and secure your business.
Founded in 1996
201-500 employees
H1B Sponsorship
NexusTek has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
A&M Capital Strategic InvestmentsLightview Capital
2023-05-16Private Equity
2017-12-13Acquired
2014-09-11Private Equity
Leadership Team
Hamilton Yu
Chief Executive Officer
Scott Ray
Chief Operating Officer
Recent News
2025-12-05
Company data provided by crunchbase