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Nesco Resource · 11 hours ago

Technical Customer Service Representative

Hauppauge, NY

Full-time

Onsite

New Grad, Entry Level

$19/hr - $19/hr

Nesco Resource is a global supplier in the automotive and consumer electronics industry seeking Technical Customer Service Representatives in Hauppauge, NY. This role involves providing product and order support to consumers via phone, email, and live chat, while collaborating with team members to ensure efficient service.

ConsultingHuman ResourcesStaffing Agency

Responsibilities

Handling inbound consumer calls, emails, and chat inquiries with professionalism and care

Assisting customers with product information, troubleshooting, and order processing

Maintaining accurate records of customer interactions using Zendesk

Collaborate with team members and other departments to ensure efficient service

Support ad hoc tasks and cross-training opportunities across other product lines as needed

Qualification

Technical concepts understandingZendeskCRM experienceBasic computer proficiencyBilingual in EnglishSpanishCommunication skillsProblem-solving skillsTeam-oriented mindsetPositive attitude