The Container Store · 11 hours ago
Full-time Customer Solutions Specialist
Coppell, TX
Full-time
Onsite
New Grad, Entry LevelThe Container Store is the leading specialty retailer of storage and organization products in the United States. They are seeking a Customer Solutions Specialist to engage with customers through phone, chat, and email to enhance their experience by providing product information and designing custom spaces.
Customer ServiceDeliveryFurnitureHome DecorOffice SuppliesRetail
Responsibilities
On the phone engaging in thoughtful conversations with customers while enhancing the customer experience
Designing custom spaces
Offering product information, resolving shipping concerns, and sharing promotions as a brand ambassador
Balancing multiple priorities and using good judgment to manage time
Engaging in thoughtful conversations and providing an astonishing customer experience while chatting with customers
Designing custom spaces
Balancing multiple chats
Offering product information, resolving shipping concerns, and sharing promotions as a brand ambassador
Qualification
Required
You love to engage with people. You're the person who strikes up a conversation and makes a connection. You are passionate about connecting with customers and your team to provide clear, concise, compassionate communication
People say you have a heart for service. You love to sell. For you, it's about learning what a customer truly needs and offering suggestions
You are always learning! You are eager to learn how technology and selling work together to provide an exceptional customer experience
You take pride in your work. It's your store!
You love juggling multiple tasks. You like to stay busy, balance priorities and utilize your organizational skills
You are comfortable with the Internet and e-commerce and have excellent computer skills
You understand retail is an ever-changing industry and remain flexible
You want to delight the people around you and can't wait to share that at The Container Store!
Benefits
Competitive health, dental, and vision plans to keep you and your loved ones well.
401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
Unique "1equals3" website for easy access to your benefits information and company updates.
We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.
Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
Company
The Container Store
The Container Store opened its doors in a 1,600 square foot retail space in Dallas.
Founded in 1978
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$40MKey Investors
Beyond.com
2024-10-15Post Ipo Equity· $40M
2013-11-01IPO
Leadership Team
Satish Malhotra
Chief Executive Officer
Husin Chandra
Chief Technology Officer
Recent News
Digital Commerce 360
2025-12-31
Business Insider
2025-11-23
Business Insider
2025-11-15
Company data provided by crunchbase