Quality Roots · 4 days ago
Dispensary General Manager
41 Walton Blvd., Pontiac, MI 48340, USA
Full-time
Onsite
Mid, Senior Level
$50K/yr - $60K/yr
3+ years expQuality Roots is Michigan's premier cannabis retail brand, dedicated to setting the gold standard in cannabis retail. They are seeking a General Manager to lead a dispensary location, focusing on team leadership, operational compliance, and enhancing customer experiences.
E-CommerceRetail
Responsibilities
Build, train, coach, and inspire a top-performing retail team
Foster a culture of professionalism, inclusion, and continuous improvement
Manage performance, delegate tasks, and support employee growth through regular feedback and mentoring
Handle recruiting, scheduling, payroll forecasting, performance reviews, and corrective actions as needed
Oversee all daily operations including inventory management, safety protocols, and POS transactions
Maintain strict compliance with all local, state, and industry regulations (METRC, audits, SOP adherence)
Manage online orders and curbside pickups where applicable, ensuring timely and accurate fulfillment
Ensure loss prevention, cash handling procedures, and security protocols are consistently followed
Deliver exceptional customer service standards and create a welcoming retail atmosphere
Strategically merchandise the store to highlight promotions and drive sales
Use sales and performance data to motivate staff and optimize store results
Handle escalated customer concerns and drive repeat business with creative solutions
Partner with Retail Operations Team, HR, Marketing, Compliance, and Purchasing to align on company-wide goals
Coordinate store-level marketing events and promotions to increase brand visibility
Maintain a strong line of communication with corporate leadership and contribute to strategic planning
Qualification
Required
3+ years of management experience (Cannabis or retail preferred)
2+ years of retail experience with a strong focus on sales and customer service
Strong understanding of POS systems and seed-to-sale tracking tools (METRC, Dutchie, Flowhub)
Google Suite proficiency (Sheets, Docs, Gmail)
Excellent leadership, communication, and organizational skills
Familiarity with inventory controls, scheduling, and basic business reporting
Cannabis knowledge and comfortable talking about products and the endocannabinoid system (or willingness to learn)
Must be 21+ with valid ID
Reliable transportation and ability to travel within Michigan
Flexible availability: evenings, weekends, holidays, and extended hours as needed
Ability to stand, walk, kneel, lift up to 40 lbs, and work on a tablet or computer for extended periods
Must pass I-9 verification and any state-required background checks
Benefits
Full Benefits Package (Medical, Dental, Vision, PTO)
25% Employee Discount on Products
Company
Quality Roots
Quality Roots is an e-commerce company that operates several cannabis dispensaries in Michigan and focuses on retail and branding.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Aric Klar
Chief Executive Officer
Jonah Folbe
Chief Financial Officer
Recent News
2025-02-12
Company data provided by crunchbase