Dartmouth College · 2 days ago
Box Office Manager
Hanover, NH
Full-time
Onsite
Entry, Mid Level
$22/hr - $27/hr
1+ years expDartmouth College is seeking a Box Office Manager to contribute to its ticketing and patron services operation. The role involves managing box office tasks, providing patron support, and overseeing student ticket sellers while collaborating with various departments to enhance the ticketing experience.
EducationHigher EducationUniversities
Responsibilities
This position provides professional and exceptional customer service to patrons: community members, Hop Members, students, employees and partner organizations. They participate in the sale of tickets for approximately 300+ events annually across numerous venues. Responsibilities include selling tickets by phone and in-person and conducting day-to-day operations. They serve as the supervising manager of the Box Office during assigned times, including shifts on nights and weekends
This position contributes to a volume of complex Box Office practices—creating lists and reports, reconciling revenue, maintaining patron records through manual practices and automated tools, maintaining scanners, sales channels, delivery methods, and advanced ticketing functionality. They are part of the team working toward an efficient, robust, and welcoming patron services operation in the reopened Hopkins Center
This position contributes to the configuration and management of the Tessitura Customer Relationship Management platform in order to streamline ticketing experience and facilitate analysis of Hopkins Center programming and practices. With experience and growth in knowledge of Tessitura, they manage ticketing configuration and inventory and conduct patron record maintenance. They participate in patron services and Tessitura working groups, join in Hop-wide meetings and work on special database projects
Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all
Performs other duties as assigned
Qualification
Required
Bachelors or equivalent combination of education and experience
1+ years' experience working in box office or visitor/customer service field
Experience with Tessitura or similar customer relationship management platform
Ability and willingness to work evenings and weekends as part of a weekly schedule and for specific event needs
Experience providing warm, professional customer service and sales in a busy retail environment
Ability to exercise excellent judgment, balance competing responsibilities, and identify appropriate escalation measures
Commitment to working effectively as part of an equitable, anti-racist, anti-biased team and work environment. Related training is a plus
Excellent verbal communication skills to effectively work with a diverse group of constituencies
Strong sense of initiative and the ability to work both independently and as part of a team
Be informed about and compliant with ADA and PCI policies
Preferred
Experience working in a box office or arts center
Experience in the arts or creative sector
Experience supervising students or associates
Experience with database management
Driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) is preferred, but not required
Company
Dartmouth College
Dartmouth College is a member of the Ivy League and consistently ranks among the world's academic institutions.
5001-10000 employees
H1B Sponsorship
Dartmouth College has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (9)
2022 (55)
2021 (25)
2020 (38)
Funding
Current Stage
Late StageTotal Funding
$61.2MKey Investors
US Department of EnergyAllison MagnusonAlfred P. Sloan Foundation
2022-08-25Grant
2018-10-28Grant· $10M
2018-05-07Grant· $20M
Leadership Team
Eric R Fossum
John H Krehbiel Sr. Professor of Emerging Technologies, Thayer School of Engineering
Recent News
2026-01-09
2025-12-15
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