LeMans Corporation · 3 days ago
Information Technology Support Supervisor
Janesville, WI
Full-time
Hybrid
Mid Level
$69K/yr - $80K/yr
4+ years expLeMans Corporation is seeking an IT Support Supervisor to lead their service desk and ensure exceptional technical support across the organization. This role involves mentoring the support team, managing ticket queues, and driving continuous improvement in support workflows and processes.
Sporting GoodsSports
No H1B
Responsibilities
Lead, mentor, and develop IT support staff
Manage ticket queues and ensure SLA performance
Serve as escalation point for complex issues
Improve support workflows, tools, and documentation
Partner with business teams to understand IT needs
Support IT projects, rollouts, and process improvements
Minimal travel required to our DC locations
Qualification
Required
Associate's degree (Bachelor's preferred) in Information Technology, Computer Science, or related field (or equivalent experience)
4–6 years of IT support/service desk experience
0–2 years in a lead or supervisor role
Strong leadership, communication, and customer service skills
Experience with M365, Active Directory, ITSM tools (Atlassian, Jira Service Desk, etc.), and endpoint management (SCCM, Addigy, ManageEngine, etc.)
Working knowledge of security principles (Zero-Trust, Vulnerability Assessment, Patch Management, PAM tools and EDR tools)
Company
LeMans Corporation
LeMans Corporation is a distributor of aftermarket sports parts and utilities.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jan Baudewig
Vice President of Operations and Technology
Company data provided by crunchbase