EMSAR - Equipment Management Service and Repair · 2 days ago
Field Service Engineer II
Chicago, IL
Full-time
Onsite
Mid, Senior Level
4+ years expEMSAR is a fast-growing national technical services company headquartered in Wilmington, Ohio, providing maintenance, repair, and installation services in various sectors. The Field Service Engineer II role focuses on delivering high-quality technical support for a range of equipment, ensuring customer satisfaction, and maintaining operational efficiency.
Health CareMedicalMedical Device
Responsibilities
Provides on-site preventative maintenance, minor repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment
Establishes and maintains close communication with assigned customers to ensure maximum operational visibility
Provide advanced level of engineer support and service work
Responsible for customer satisfaction pertaining to services provided
Responsible for following quality practices specified by EMSAR and product vendor
25% of daily duties include managing/completing assigned work orders in Emsar's Computerized Management System platform, Servicemax
Provides accurate and timely reporting of service status and escalations pertaining to services
Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment
Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to perform complex work tasks
Promotes teamwork and cooperation between EMSAR associates and partner staff
May serve as mentor to junior level field service associates
May be assigned lead activities for field service operations
Works regularly with the appropriate dispatcher for work assignments
Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment
Follows client quality requirements pertaining to services provided
Supports and applies appropriate quality system processes
Performs additional duties as needed and/or assigned by supervisor/manager
Qualification
Required
High School diploma or equivalent and 4-8 years' technical experience
Valid driver license and liability insurance
Ability to drive personal, fleet and/or rental vehicles
Associate degree or Trade school degree and 2+ years technical or related experience
Valid driver license and liability insurance
Ability to drive personal, fleet and/or rental vehicles
Bachelor's degree in the related field and 1+ year technical experience
Valid driver license and liability insurance
Ability to drive personal, fleet and/or rental vehicles
Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures
Technical competency: Demonstrates a thorough understanding of the maintenance and repairs of the EMSAR supported equipment
Technical skills: Proficient in the use field service tools and equipment. Able to optimize performance, troubleshoot, and repair equipment independently
Advanced level technical skills
Oral/Written communication: Excellent verbal and written communication skills
Interpersonal skills: Effectively communicates that result in positive internal/external relationships
Planning/organizing: Associate is able to prioritize and plan activities, uses time efficiently, and develops realistic action plans
Relies on experience and judgment to plan and accomplish goals
Familiar with a variety of the field's concepts, practices, and procedures as a field service engineer for any one, or more, divisions
Ability to exercise critical thinking regarding engineering support problems and solutions Works independently with limited to no direct supervision
Company
EMSAR - Equipment Management Service and Repair
EMSAR is a medical device company specializing in emergency and medical equipment repair services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tim Newman
President & Chief Financial Officer
Jonielle Dedman, MBA
Chief Operating Officer
Company data provided by crunchbase