Waste Pro USA · 9 hours ago
Customer Service Supervisor - Tallahassee
Midway, FL
Full-time
Onsite
Mid, Senior LevelWaste Pro USA is seeking a Customer Service Supervisor to oversee the daily operations of the customer service department. This role involves ensuring high levels of customer satisfaction, efficient service delivery, and effective team management through training and operational oversight.
Information Technology
Responsibilities
Supervise and guide customer service representatives to achieve departmental and company goals
Conduct regular performance evaluations and provide feedback
Handle escalated customer inquiries and complaints with professionalism and empathy
Develop and maintain strong relationships with customers, ensuring their needs are met
Train new hires in customer service policies and procedures
Organize ongoing training programs to improve team skills and service knowledge
Monitor team performance metrics and implement improvements when necessary
Ensure compliance with company policies and procedures
Prepare regular reports on customer service performance and customer feedback
Analyze data to identify trends and areas for improvement
Work closely with other departments to resolve issues and improve delivery of service
Participate in budget planning and resource allocation for the customer service department
Qualification
Required
Proven experience in a customer service supervisory role
Strong leadership and team management skills
Excellent communication and interpersonal skills
Ability to handle escalated customer inquiries and complaints
Experience in training and developing staff
Strong analytical skills to assess performance metrics
Ability to work collaboratively with other departments
Familiarity with customer service software and tools
Preferred
Bachelor's degree in business administration or related field
Experience in budget planning and resource allocation
Knowledge of best practices in customer service management
Company
Waste Pro USA
Waste Pro company owned solid waste collection, recycling, processing and disposal companies.
Founded in 2001
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.67B2025-11-13Debt Financing· $200M
2025-01-21Debt Financing· $850M
2023-06-22Debt Financing· $120M
Leadership Team
John Jennings
Founder ,CEO & Chairman
Sean Jennings
Chief Executive Officer
Recent News
New Orleans CityBusiness
2025-06-03
Company data provided by crunchbase