Nippon Express USA · 2 weeks ago
Senior Customer Service Coordinator
US-CA-Hayward
Full-time
Onsite
Mid, Senior Level
$23/hr - $26/hr
2+ years expNippon Express USA is a logistics solutions provider that offers comprehensive transportation services. The Senior Customer Service Coordinator is responsible for providing customer services, handling inquiries, processing orders, and supporting business operations.
ConsultingInformation TechnologyLogistics
Responsibilities
Provide customer services including forwarding, delivery details, quotation requests processing orders, handling complains or as defined by the department or branch
Customer inquiry response and research
Business support including bookings, board tracking, maintaining work profiles and rates
Respond to customer inquiries or requests through direct contact via telephone and email as well as drop by at the front door, telephone and email as well as drop by at the front door
Communicate with internal and/or external sources to secure information
General business support function as assigned includes on board tracking with carriers. Making booking as necessary with carriers and advising flight information to the clients
Update and maintain work profiles and rates per management’s updated information
Handle other job assignments as determined by the direct supervisor
Qualification
Required
2 or more years department or industry experience
Strong teamwork skills and inclination
Good communications skill – listening, providing and receiving feedback
Process improvement
Patience – ability to deal with complex processes that may involve multiple levels of approval
High school diploma or equivalency certificate or significant or relevant or appropriate working experience. Some college desirable
Strong quantitative and analytical skills
Strong computer and analytical skills – PowerPoint, Word, and Excel
Benefits
Medical, Dental, and Vision beginning the 1st of the month after 30 days.
401k with a company match
Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
Generous Vacation and Sick time.
Company
Nippon Express USA
Nippon Express services continue to expand the globe, achieving a five-point framework across Japan, the Americas and Europe, and stretching into the rapidly developing markets of East Asia, South Asia and Oceania.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1950-02-16IPO
Recent News
2025-12-03
2025-12-01
Company data provided by crunchbase