Open Door Health Services · 3 days ago
Clinical Quality and Data Coordinator
Muncie, IN
Full-time
Hybrid
Entry Level
1+ years expOpen Door Health Services is dedicated to improving the quality of life for others, and they are seeking a Clinical Quality and Data Coordinator. This role supports data-driven decision-making and quality improvement across the organization by assisting with quality programming, reporting, and optimizing electronic health record use to enhance health outcomes and patient satisfaction.
Health CareHealth DiagnosticsHospitalNon Profit
Responsibilities
Creates, maintains, validates, and updates efficiency and quality reports to support clinical and operational performance
Monitors incentive plan and provides accurate data to finance team
Facilitates monthly quality meeting in conjunction with the Director of Transformation and Quality including but not limited to preparing data and materials, reviewing trends and outliers, taking meeting minutes, setting department goals
Assists in APO monitoring, troubleshooting errors including but not limited to Care Message, Feedtrail, Azara, and Phreesia
Oversee TCM scheduling, follow up calls, coordinate with appropriate teams, and assist when needed
Collaborates closely with Clinical/Operations/IS teams to identify targeted quality metrics and assists with performance improvement initiatives aimed at improving outcomes and patient satisfaction, reducing cost, and enhancing efficiency
Partners with community stakeholders to establish inter-organizational pathways for patients to access ODHS clinical services
Coordinates with management of other department leaders in developing, preparing, and evaluating, and improving quality programs and activities of ODHS
Participates in Patient-Centered Medical Home and Quality Improvement Initiatives through data collection, health outcomes reporting and clinical audits
Collaborates with Managed Care Organizations to ensure patients assigned to and empaneled under ODHS providers are receiving needed care and services, with the goal of reducing risk and enhancing cost effectiveness
Works with Managed Care Organizations to review, upload, and validate care gap closures
Participates in professional development activities and maintains professional affiliations
Attends required meetings and in-services and participates on committees as requested
Performs all other duties as assigned
Deliver monthly quality reports dashboards to leadership by the 10th of each month
Deliver additional requested reports as determined necessary by the Director of Transformation and Quality
Track and communicate provider performance for incentive programs with 100% of eligible providers receiving quarterly performance reports
Support execution of at least 2 formal quality improvement initiatives each year with measurable outcomes
Resolve system-related data issues within 10 business days of identification
Participate in quarterly audits with <5% data error rate across quality metrics
Engage in at least 3 stakeholder or interdepartmental collaboration efforts annually to improve care access or quality
Visit local departments weekly to review quality measure goals, workflows, and put an emphasis on quality
Qualification
Required
Strong data literacy with proficiency in Excel and familiarity with EMRs
Effective communicator with ability to coordinate cross-functional projects and build stakeholder relationships
Knowledge of medical equipment and instruments to administer patient care, i.e. blood pressure device, thermometer, centrifuge, autoclave, etc
Knowledge of common safety hazards and precautions to establish a safe work environment
Skill in identifying problems and recommending solutions
Skill in preparing and maintaining department quality assurance and quality control standards
Skill in preparing and maintaining records, charting, and writing reports
Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public
Ability to react calmly and effectively in emergency situations
Skill in written and oral communications
Ability to prioritize work assignments, work independently, and perform duties efficiently with minimal supervision
Understanding of individual's socio-economic status and life-style with respect for individual differences
High school diploma or equivalent
Must have at least 1 year work experience in health care in clinic/office
BLS Certification- obtained upon hire
Requires standing, walking or sitting for long periods of time. Occasional bending or stretching
Ability to use a computer, keyboard, and mouse for extended period of time
Ability to move around the office to access files, office equipment, and other work-related material
Ability to lift and carry objects up to 5 pounds, such as equipment and boxes of office supplies
Ability to travel between local offices
Requires the ability to work in stressful situations
Requires corrected vision and hearing to normal range or use of approved adaptive equipment
Typical office environment with moderate noise levels
While this position is based in an administrative office, our health centers come with occasional exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to clinic environment
Preferred
Prefer graduation from an accredited medical assistant program or Prefer bachelor's degree in science or health care
Prefer to have at least 2 years in a Quality or data related role in a health care office
Prefer experience with Athena and Azara
Company
Open Door Health Services
Open Door Health Services offers adult care, pediatric, women’s health, chiropractic, pain management, and preventative healthcare services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.03MKey Investors
Ball Brothers Foundation
2024-11-02Grant· $0.03M
Leadership Team
Bryan Ayars
Chief Executive Officer
Nicolette Davis
Executive Coordinator to the CEO
Company data provided by crunchbase