Aston Carter · 3 days ago
Service Support Coordinator
United States
Full-time
Remote
Mid Level
$24.03/hr - $24.03/hr
3+ years expAston Carter provides world-class corporate talent solutions to thousands of clients across the globe. They are seeking a Service Support Coordinator who will be responsible for managing customer interactions and resolving issues related to contracts while maintaining documentation and providing a professional service experience.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Identify and resolve discrepancies or issues in contracts, working with internal teams as necessary
Maintain comprehensive documentation of all contract agreements, amendments, and related correspondence
Handle a high volume of customer interactions. One person could answer up to 100 calls a day
Create and document service tickets based on customer needs and route them to dispatch
Provide customers with accurate ETAs for technician visits upon request
Gather all relevant machine/issue details to ensure dispatch has complete and accurate information
Deliver a professional, customer‑focused experience on every interaction
Collaborate with team leads and peers to ensure consistent service levels
Qualification
Required
3+ years of related experience within service coordinating or customer service
Customer service orientation
MS Office Proficient
Effective communication skills, both verbal and written
Self-starter with the ability to work independently
Ability to multitask
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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