Modernistic Cleaning and Restoration · 5 days ago
Inside Sales/Call Center Manager
Plainwell, MI
Full-time
Onsite
Senior Level
$70K/yr - $75K/yr
5+ years expModernistic Cleaning and Restoration is a family-owned company that has been providing exceptional cleaning and restoration services for over 50 years. They are seeking an Inside Sales/Call Center Manager with multi-channel call center experience to lead and manage a team, drive sales, and enhance customer service quality.
Information TechnologyReal Estate
Responsibilities
Oversee multi-channel call center (phone, chat, text, email)
Lead, Manage and Hold Team Accountable
Call Coverage
Liaison to answering service
Training & Coaching to ensure outstanding quality and closing ability of team
Process Development, Implementation & Management
High level Customer Issue solving
Drive Lead Close Rates
Drive Residential Sales
Department Budgeting and Staffing
New Hire training and staff development
Qualification
Required
3+ years of previous experience in customer service, sales or other customer focused fields required
2+ years call center management experience is required
Experience managing multi-channel customer contact center (phone, chat, text, email)
Tech Savvy (short learning curve when it comes to new technology & software)
Ability to multi-task and prioritize in a fast-paced environment
Positive attitude and a smile that can be heard through the phone
Accurate, organized and detail oriented
Excellent teacher, mentor and coach
Excellent verbal and written communication skills
Ability to work some weekends (on-call manager rotation)
Preferred
Salesforce or similar CRM experience preferred
Benefits
Affordable Health Insurance for You and Your Family
Dental & Vision Insurance
Life Insurance
Pet Insurance
401(K) with Company Match
Paid Time Off & Paid Holidays
Employee Discount
Employee Assistance Program (EAP)
Ability to Grow
Company
Modernistic Cleaning and Restoration
Modernistic Cleaning and Restoration is a facilities services company specializing in carpet and upholstery cleaning services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jillian McDonald-Fiebelkorn
Chief Executive Officer
Rachel Shaw
Chief Operating Officer
Company data provided by crunchbase