Soderholm & Associates · 2 days ago
Inside Technical Customer Service Representative
Anoka, MN
Full-time
Onsite
Mid Level
3+ years expSoderholm & Associates is seeking an Inside Technical Customer Service Representative who will serve as a critical point of contact for wholesalers, contractors, and engineers. This role involves providing expert technical support and customer-focused solutions in the HVAC and plumbing sectors.
ConsultingHeating Ventilation and Air Conditioning (HVAC)ManufacturingTraining
Responsibilities
Serve as a primary technical resource for wholesalers, contractors, and engineers
Provide technical support related to product application, system sizing, troubleshooting, and installation guidance
Assist customers in diagnosing field issues and recommending effective solutions
Support warranty inquiries by validating eligibility, processing claims, and providing resolution guidance
Perform accurate parts lookup and identification using internal systems and technical documentation
Provide customers with pricing and availability for valves, components, and replacement parts
Communicate lead times, alternatives, and product substitutions as needed
Support inside sales efforts by identifying opportunities to upsell or cross-sell products and solutions
Strengthen customer relationships through proactive communication and follow-up
Serve as a trusted advisor, helping customers select the best technical and commercial solutions for their needs
Deliver professional, courteous, and timely customer interactions via phone, email, and internal systems
Resolve customer concerns efficiently while maintaining a strong customer-first approach
Document interactions, solutions, and follow-ups accurately in CRM or service platforms
Performs other related duties as assigned
Qualification
Required
Excellent verbal and written communication skills
Excellent interpersonal, customer service, and telephone skills
Proficient in Microsoft Office Suite or related software
Strong analytical and problem-solving skills
Proven ability to work effectively in a fast-paced service environment
Strong understanding of mechanical systems, valves, and related components
Thorough understanding of equipment, product, industry, and/or services provided to clients
Ability to explain technical issues to technical and nontechnical employees and customers
High School Diploma
3+ years of technical experience in one or more of the following areas: Commercial HVAC service, Plumbing maintenance and repair
Preferred
Experience supporting contractors, wholesalers, or engineers preferred
Prior experience in a related field is highly preferred
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 25 pounds at a time
Company
Soderholm & Associates
Soderholm & Associates is a manufacturer's representative agency for the plumbing, HVAC, and water treatment industries.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chuck Soderholm
Founder
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