GAINSCO · 1 week ago
Manager Claims Training
Richardson, Texas, United States
Full-time
Hybrid
Senior Level
5+ years expGAINSCO is a company that values driven and enthusiastic individuals, fostering a culture of innovation and recognition. They are seeking a Manager of Claims Training to lead a team in developing comprehensive training programs for auto property damage and injury claim adjusters, focusing on curriculum design and operational excellence.
Auto Insurance
No H1B
U.S. Citizen Only
Responsibilities
Architect holistic claims training programs for all adjuster levels, including promotion readiness
Conduct needs assessments to identify gaps in claims handling, compliance, and customer service
Translate operational requirements into training objectives and actionable content
Oversee development of instructor guides, online modules, assessments, and job aids
Evaluate training effectiveness and iterate based on performance metrics
Oversee annual training schedules for new hire waves and continuous learning programs
Allocate trainer resources and step in to facilitate or develop content when needed
Implement learning technologies to enhance engagement and efficiency
Use data-driven insights to improve learner outcomes and training processes
Provide leadership, coaching, and professional development for trainers and content developers
Observe training sessions and deliver feedback to improve facilitation skills
Drive employee engagement and foster a positive, high-performance culture
Manage staffing needs, recruitment, onboarding, and performance evaluations
Qualification
Required
Bachelor's degree is required
Minimum 5 years of recent direct people management experience
Minimum 5 years in auto insurance claims adjusting
Minimum 5 years of claims training experience
Experience with content authoring tools (Articulate, Captivate, PowerPoint)
Expertise in training content design and delivery
Strong leadership and team-building abilities
Excellent presentation and communication skills
Ability to analyze metrics and identify training needs
High adaptability and attention to detail in a fast-paced environment
Benefits
Medical & dental
Vision insurance
Life insurance
Short-term and long-term disability insurance
Parental Leave Policy
401K + Company Match
PTO Plan + Paid Company determined Holidays
Company
GAINSCO
GAINSCO Auto Insurance® is a property and casualty insurance company concentrating on the non-standard personal auto insurance market, specializing in minimum-limits personal auto insurance.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-02-02IPO
Leadership Team
Dan Svob
Chief Financial Officer
Phillip West
Senior Vice President & CIO
Company data provided by crunchbase