Johnston & Murphy · 2 days ago
Customer Experience Specialist- Hybrid- Johnston & Murphy
Nashville, Tennessee, United States
Full-time
Hybrid
Entry Level
1+ years expJohnston & Murphy is a company seeking a Customer Experience Specialist I to provide prompt support to customers and retail locations across the US. The role involves managing customer inquiries regarding orders, shipments, and returns while adhering to brand values and contributing to team goals.
ApparelRetail
Responsibilities
Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns
Meet individual and team customer focused goals
Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values
Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure
Assist with special projects within our Retail Operations and E-Commerce Departments
Qualification
Required
1-2 years of customer service/call center experience
High school diploma or equivalent
Proficient in Microsoft Office; especially Word and Excel
Ability to quickly learn new software and applications
Excellent verbal and written communication skills
Follow procedures in place with minimal error
Ability to manage work and effectively multi-task
Use effective interpersonal skills and customer focused attitude to contribute to the success of the team
Must be able to work a scheduled shift between the hours of 7:00am and 7:00pm Monday - Friday and an occasional Saturday shift from 9:00am to 2:00pm
Preferred
1 year of retail experience preferred
some college preferred
Company
Johnston & Murphy
Johnston & Murphy is for a premium selection of men's and women's shoes, accessories, apparel and gifts.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Connie Cartmill
Vice President of Retail
H
Heather Marsh
VP, Customer Experience
Recent News
Twin Cities Business
2025-10-22
Retail Dive
2025-10-01
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