Hearst Health · 1 week ago
Implementation Training Consultant, Clinical
Dallas, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expHearst Health is searching for an Implementation Training Consultant, Clinical who will be a key player in ensuring successful implementations of their home health and hospice software. This role involves leading client training sessions, mentoring team members, and overseeing training preparations to support the deployment of the software.
Hospital & Health Care
No H1B
U.S. Citizen Only
Responsibilities
Lead client training sessions, both onsite and remote, ensuring effective software use and addressing client needs throughout the deployment
Provide guidance and mentorship to team members, ensuring adherence to the implementation methodology and fostering team growth
Oversee training preparations, including schedule coordination, database setup, and distribution of training materials. Conduct project calls to address client needs proactively
Research and resolve client issues, communicate effectively to understand client goals, and translate those into actionable initiatives
Maintain up-to-date product knowledge, provide feedback for employee evaluations, and exemplify CARES core values to promote a positive work environment
Qualification
Required
Bachelor's degree in business or a related field
At least 2 years' training experience with HCHB
Current driver's license and ability to rent a vehicle
Demonstrated ability to analyze and solve complex problems
Medical/healthcare experience is a plus
Leadership to support the HCHB team during client rollouts, both in preparation and onsite
Expertise in assisting with software setup, training, and problem-solving for clients
Skill in communicating deployment risks efficiently with internal and external project teams
Commitment to ensuring client needs are met throughout the implementation process
Capability to prioritize workload and delegate tasks as necessary
Dedication to supporting the development and growth of junior staff through coaching and mentorship
Independence in working with minimal supervision while demonstrating strong ownership abilities to drive resolutions
The ability to travel up to 80% to support clients across the country
Benefits
Competitive pay
Robust benefits
Professional development opportunities
Flexibility
Opportunity to work remotely for qualified candidates
A company that gives back
Company
Hearst Health
The mission of Hearst Health is to guide healthcare organizations by delivering essential intelligence and software that improve the quality, safety and efficiency of care.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Denielle G. deWynter
Chief Financial Officer & SVP
Company data provided by crunchbase