Fetch Specialty & Emergency Veterinary Centers · 1 week ago
Veterinary Practice Manager - Guest Services
Clearwater, FL
Full-time
Onsite
Entry, Mid Level
2+ years expFetch Specialty & Emergency Veterinary Centers is seeking a Guest Services Practice Manager. The Practice Manager is responsible for overseeing the guest services team, ensuring guest satisfaction, and maintaining smooth operations within the department.
Non-profit Organization Management
Responsibilities
Initial responsibilities are to ensure that their designated department is running smoothly and efficiently
Oversee and be directly involved in recruiting, all new hire interviews, selection and training
Monitor and evaluate guest services operations on a daily basis
Review and approve guest invoices
Review and approve team schedules to accommodate the needs of the hospital
Ensure that the phones and front desk are covered at all times. Breaks should be taken in "down time"
The hospital is to be kept clean, well-stocked and organized at all times
Continue to develop structures to streamline the guest experience
Handle guest concerns in a professional, timely manner
Confirm that appointments are being scheduled accordingly and necessary patient histories are received
Review and approve guest services timesheets while tracking tardiness and absence concerns
Review and complete 60 day introductory and yearly evaluations for all team members
Establish and create a positive work environment for all Fetch team members
Provide weekend and after hours coverage for the hospital in rotation with the other practice managers
Other duties as assigned
Qualification
Required
Must be high school graduate
Preferred
2-3 Years Of Guest Services Experience Preferred
Specialty / ER veterinary medical experience preferred
Benefits
Health Care Plan (Medical, Dental & Vision)
Safe Harbor 401K with Company Match
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Personal)
Holiday Pay
Paid Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Team member Pet Discount
Continuing Education
Uniform Allowance
Tuition Reimbursement
Company
Fetch Specialty & Emergency Veterinary Centers
Fetch Specialty & Emergency Veterinary Centers is a family-owned practice providing elevated specialty care, emergency medicine, and critical care in convenient locations throughout Florida and South Carolina.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase