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EarthCam · 4 hours ago

Security Product Support Specialist

Upper Saddle River, New Jersey, United States

Full-time

Onsite

New Grad, Entry Level

EarthCam is a global leader in webcam technology that provides construction teams with real-time visibility into their jobsites. They are seeking a motivated and customer-focused Entry-Level Security Product Support Specialist to support clients using their security camera and video monitoring solutions, ensuring effective technical support and customer success.

Computer Software

Responsibilities

Provide first-level technical support for EarthCam’s security camera and monitoring products

Assist customers with basic troubleshooting of hardware, software, and connectivity issues

Review security footage and system data to help identify and resolve common problems

Escalate complex technical issues to senior support or engineering teams with clear documentation

Support customer onboarding, basic system setup, and product walkthroughs

Work with Field Services to ensure installations meet basic technical and performance standards

Document support cases, solutions, and processes in internal systems

Learn product features and best practices to continuously improve support quality

Communicate clearly and professionally with customers and internal teams

Qualification

Technical supportTroubleshootingVideo surveillanceSecurity technologyCustomer communication

Required

Motivated and customer-focused

Entry-Level position

Technical role responsible for supporting customers

Ability to provide first-level technical support for security camera and monitoring products