Willow Valley Communities · 17 hours ago
IT Help Desk Technician
Lancaster, PA
Full-time
Onsite
New Grad, Entry Level
$19/hr - $19/hr
0+ years expWillow Valley Communities is hiring an IT Help Desk Technician to serve as the first point of contact for Team Members seeking support. This role involves troubleshooting and resolving technical issues for both Team Members and Residents, as well as assisting with hardware repairs and providing excellent customer service.
CommunitiesElder Care
Responsibilities
Level 1 help desk. Serves as first point of contact in responding to Team Member inquiries concerning computer operation, printer systems, diagnoses system software, operator problems, and password resets
Provide quick resolution and excellent customer service
Redirect unresolved issues to the next level of support personnel or vendor support for critical issues
Repair or replacement of hardware and peripheral components such as monitors, keyboards, wired or wireless mice, phones, printers, etc
Troubleshoot, diagnose, and resolve technical hardware, basic networking, and/or software issues
Assist in training users in the basic operation of computers and related components
Apply computer and technical expertise to Residents purchasing WVC technology with connections to CampusTV, CampusTel, and CampusNet. Assistance provided is based on the Resident Internet IT Policy
As needed, support TV cable boxes with updated features, and train Residents how to use the cable box
Update ticketing system with details on problem resolution
Provide status updates to IT Operations Manager and as needed to other Team Members, via voice mail, E-mail, or in-person communication
Part of IT On Duty rotation covering evenings and weekends
Qualification
Required
Minimum of Associates Degree in Information Technology or 6 months related experience, and/or training; or equivalent combination of education and experience
Excellent written and oral communication required
Basic working knowledge of TCP/IP networking
Hands on experience with diagnosing and resolving basic technical issues
Benefits
Excellent benefits package, including medical, dental and vision
Generous PTO package
Career growth opportunities
Use of amenities, such as our fitness center, spa, cafes and swimming pools
Plus many more
Company
Willow Valley Communities
Willow Valley Communities is a senior living community.
Founded in 1984Willow Street, Pennsylvania, USA
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Maryland Daily Record
2025-03-29
Company data provided by crunchbase