Victra - Verizon Authorized Retailer · 9 hours ago
Workforce Management Analyst
Raleigh, NC
Full-time
Hybrid
Entry, Mid LevelVictra is Verizon’s largest premium retailer in the United States, and they are seeking a Workforce Management Analyst. This role involves partnering with field leadership to optimize scheduling, ensuring compliance within the scheduling system, and maximizing sales through effective labor management.
RetailTelecommunicationsWireless
Responsibilities
Partner with field leadership on correct scheduling opportunities to maximize sales and ensure compliance within the scheduling system
Ensure that stores are scheduled correctly based on labor budget and sales traffic forecast
Suggest corrections to better increase productivity and stay within labor budget
Ensure peak coverage times are covered based on current headcount. Contact stores that are not scheduling correctly based on required coverage forecast
Identify opportunity days/times in which additional staffing will yield higher sale results (holidays, device launches, calendar shifts, market changes, etc.)
Work with stores to ensure that all newly hired employees are added to schedules in a timely manner for accurate labor hours reporting
Review and ensure correct employee availability
Review general manager’s schedule patterns
Monitor daily labor reporting and work with stores on scheduling vs budget
Address planned OT and recommend schedule changes to reduce overtime
Follow up on employee missed time punches to allow for accurate labor reporting
Work with locations to reduce Meal Break premiums
Provide support to stores with scheduling related questions
Conduct new store manager training as needed
Other duties as assigned
Qualification
Required
Previous working experience with workforce management systems
Excellent written and verbal communication skills. Ability to communicate with all levels of the organization, including senior leaders
Strong Microsoft Office skills (Word, Excel (pivot tables and VLOOKUP), Power Point)
Problem Solving: must demonstrate proactive ability to find and define problems, understand business impact, identify solutions, and provide recommendations for corrective action
Decision Quality: must possess the ability to work independently, establish priorities and demonstrate good judgment skills
Confidentiality: must keep sensitive information private
Preferred
Previous experience with scheduling in a retail environment
Previous retail management experience
Benefits
Paid training and career development opportunities.
Comprehensive health, dental, and vision insurance.
401k retirement plan.
Tuition reimbursement.
Employee discounts on Verizon services.
Referral bonuses and exciting contests.
Career pathing opportunities.
Company
Victra - Verizon Authorized Retailer
Mobile technology shapes how people live, work, and stay connected - and Victra sits at the center of that evolution.
Founded in 1996
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$269.85M2021-11-12Undisclosed· $269.85M
2016-01-19Acquired
Leadership Team
Richard Balot
Chief Executive Officer
Recent News
EIN Presswire
2025-09-09
Company data provided by crunchbase