Owner.com · 2 weeks ago
Senior Customer Strategy Analyst
United States
Full-time
Remote
Mid, Senior Level
$140K/yr - $180K/yr
4+ years expOwner.com is an AI growth system for local restaurants, focused on improving SEO, marketing, and online ordering. The Senior Customer Strategy Analyst will drive customer retention and growth by uncovering opportunities for success and collaborating across the business to implement solutions.
Computer Software
Responsibilities
Uncover root causes of churn and surface actionable interventions across teams, directly improving one of Owner's most important metrics
Identify opportunities to increase customer sales by providing feedback that shapes the product roadmap and driving process changes for front-line teams
Find gaps that lead to frustration or unrealized sales, then build data products, tools, or process changes to close them
Improve the analytics and engagement strategy for Customer Success and Customer Support
Design and ship data products and automated workflows that enable teams to act on data without waiting for analysis
Lead or contribute to ad hoc projects as business needs arise
Qualification
Required
4+ years in analytics, strategy, or ops - whether that's management consulting, startup analytics, or a hybrid path that's hard to label
Excellent numerical skills, with additional technical background or education strongly preferred
SQL/Python skills a plus!
You've built things - dashboards, tools, processes - not just delivered decks
You dig into root causes until you actually understand the problem, not just the symptoms
Comfortable with ambiguity; you don't need a playbook to figure out what to work on next
Preferred
Experience with SaaS, marketplaces, or high-growth startups preferred
Restaurant industry experience is a plus!
Benefits
Comprehensive health coverage
Remote-first workplace
Unlimited PTO
Extra fun perks
Company
Owner.com
Owner.com makes online growth easy for restaurants. Our software helps local restaurants compete — and win against — big corporations.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Adam Guild
Co-founder & CEO
Dean Bloembergen
Cofounder & CTO
Recent News
2024-01-31
Company data provided by crunchbase