Director of IT Operations jobs in United States
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PCS Wireless · 1 week ago

Director of IT Operations

positionUnited States
timeFull-time
remoteRemote
seniorityDirector/Executive
date10+ years exp

PCS Wireless is a global leader in the mobile device resell market, transforming the landscape since 2001. As the Director of IT Operations, you will be responsible for the execution, reliability, and delivery of IT services across all PCS locations, while leading teams and remaining hands-on during critical incidents and deployments.

LogisticsTelecommunicationsWholesaleWireless
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H1B Sponsor Likelynote

Responsibilities

Owning global IT operations across multiple countries and time zones
Leading and developing IT teams (service desk, infrastructure, network, field support)
Ensuring reliable delivery of:
End-user computing (Windows, macOS, mobile)
Networks (LAN / WAN / WiFi)
Identity & access services
Collaboration platforms (Microsoft 365)
Acting as the primary escalation point for operational IT issues
Being hands-on during critical incidents, outages, and high-impact changes
Executing cybersecurity controls and standards (endpoint security, MFA, patching, IR)
Managing IT vendors, MSPs, ISPs, software licensing, and system integrators
Owning IT operational budgets, asset management, and lifecycle planning
Leading execution of IT projects
Supporting audits, customer security reviews, and compliance activities

Qualification

IT operations managementMicrosoft 365Windows & macOS managementEnterprise networkingCybersecurity controlsVendor managementDecision-making under pressureClear communication

Required

10+ years in IT infrastructure and operations
5+ years in senior IT leadership roles (Senior Manager / Director)
Experience supporting multi-site or global environments
Experience supporting warehouse, logistics, or operationally critical environments
Experience supporting 24/7 production systems
Strong operational IT background with the ability to go hands-on when needed
Solid experience with Microsoft 365 / Entra ID
Solid experience with Windows & macOS endpoint management (MDM / Intune)
Solid experience with enterprise networking and connectivity
Solid experience with firewalls, VPNs, and security fundamentals
Calm, structured decision-maker under pressure
Clear communicator with both technical and business stakeholders
Must possess a valid passport and be authorized to travel to the United States and other global locations

Benefits

Competitive salary and performance-based incentives.
Opportunities for professional growth and development.
A supportive and collaborative work environment.
Comprehensive benefits package.

Company

PCS Wireless

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PCS Wireless, Inc. is one of the largest mobile phone distributors in North America.
dateFounded in 2001
location
Florham Park, New Jersey, USA
people-size201-500 employees
web-link
http://www.pcsww.com/

H1B Sponsorship

PCS Wireless has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2020 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Praveen Arora
Sales
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Recent News

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2025-06-26
Company data provided by crunchbase