Boar's Head Resort · 2 days ago
Spa Receptionist
Charlottesville, VA
Full-time
Onsite
Entry Level
2+ years expBoar's Head Resort is looking for a Spa Receptionist to coordinate all Spa appointments and maintain service expectations. The role involves answering calls, managing inventory, assisting guests, and ensuring a clean and organized environment in the Spa.
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Responsibilities
Answer multi-line telephone within three rings
Ensure efficiency and productivity through coordination of appointments with the hotel Guest Services Agents, ensuring Boar's Head customer service standards are followed
Help maintain inventory, including amenities, linens, treatment products, retail products and cleaning supplies
Assist in conducting monthly inventory control counts
Maintain organization and cleanliness of Front Desk and retail displays
Maintain quiet room amenity levels by maintaining and organizing:
Liquid supplies
Paper supplies
Food supplies
Reading materials
Overall room cleanliness
Clean lockers and maintain locker room amenity levels such as:
Full liquid supplies
Vanity supplies
Paper supplies
Overall room cleanliness
Bill retail purchases and gift certificates
Assist guests in purchasing options
Create gift certificates through Microsoft Office Word document
Appropriately in-put gift certificates through POS
Maximizing Spa space
Up-selling services
Scheduling by seniority
Repeating reservation back to guest
Following-up with an additional phone call or room message the day before treatments
Billing appointment by room charge, city ledger, credit card, cash or check
Demonstrate a “Yes I Can” attitude at all times
Acquire knowledge of all Spa treatments and general Hotel information to respond to guest questions
Maintain a favorable working relationship with all personnel to foster and promote a harmonious working climate conducive to maximum employee morale, efficiency and productivity
Report maintenance repairs as needed to Engineering
Provide Spa tours
Contribute to overall resort team effort by completing additional duties as assigned
Qualification
Required
Strong communication skills, both oral and written
Computer knowledge and experience
Ability to work 5-7 days per week in rotational shifts, including holidays and weekends
Proven ability to work independently
Proven ability to understand guest's service needs and solve them proactively
Proven ability to work effectively with managers and co-workers
Proven ability to protect guests' property and confidentiality
Proven ability to work under stress in a fast-paced environment
Preferred
At least 2 years of customer service experience, preferably in a Spa or Resort environment
Previous cash handling experience
Company
Boar's Head Resort
Boar's Head is Charlottesville's Only Four Diamond Resort.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase